Staffing Manager, Healthcare

Staffing Manager page is loaded## Staffing Manager locations:
Sacramento, CAtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR1618

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.

With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

The Staffing Manager will be responsible for the scheduling, coordination, and day-to-day oversight of IOA at Home’s Home Care Aides across Sacramento and surrounding areas. This role partners closely with clients and HCAs to ensure accurate, responsive scheduling that supports continuity of care and operational efficiency.
The Staffing Manager will maintain and update scheduling needs with both clients and HCAs, assist with information tracking, and update and maintain various databases, spreadsheets, and other administrative tools as assigned.
The individual must possess strong oral and written customer service and communication skills, demonstrate sound judgment in a fast-paced environment, and work effectively with a multidisciplinary team to support high-quality home care services in the region.

ESSENTIAL JOB FUNCTIONS:

* Provide excellent customer service to internal and external customers receiving IOA at Home’s home care services.
* Organize client cases and schedule the most reliable and appropriately matched Home Care Aides (HCAs) for IOA at Home’s care clients based on location, time, skills/needs, special requests, etc.
* Update and coordinate client and HCA schedules to reflect cancellations, rescheduling, logging, addition, or modification in the automated scheduling system.
* Monitor, evaluate, and report client information to the appropriate personnel, with timely escalation of all urgent matters and complex cases to the Client Services Manager and/or Director of Home Care as needed.
* Investigate all HCA-related complaints and issues along with Client Services Manager, effectively managing any issues or concerns in a professional and timely manner from coaching opportunities, disciplinary action and termination.
* Provide on-call services after hours, on weekends, and on holidays to support staff and clients in meeting clients’ service needs in an appropriate time frame. An appropriate time frame has been defined as returning all calls within 15 minutes of initial contact.
* Assist in recruiting and screening Home Care Aides who possess strong qualifications and desirable availability.
* Assist with compliancy standards for HCA’s are up to date as related to:
Acquiring and maintaining current CDL and insurance documentation, annual training requirements, TB test, and current HCA registration.
* Participate in the orientation process of Home Care Aides.
* Participate in the payroll process weekly, as it relates to scheduling issues, including verification of HCA shifts, to ensure timely and accurate payroll and billing.
* Reconcile all payroll and billing issues with accounting to ensure accuracy and positive customer service experience for clients and HCA’s.
* Participate in team meetings.
* Maintain client and HCA confidentiality and privacy at all times.
* Other job-related duties as assigned.

SKILLS &

QUALIFICATIONS:

* Private duty home care coordination experience preferred.
* A Bachelor’s degree is preferred.
* 2-3 years of staffing experience highly preferred.
* Medical administrative staffing experience will be considered
* At least one year of demonstrated success in a service organization, having met or exceeded specific objectives for productivity or other performance measures.
* Ability to track a large quantity of information about IOA at Home’s HCAs and to utilize it during scheduling and discussions with the Client Services Manager(s) and other support…