Lead Product Manager - Content Trust

Overview

Lead Product Manager - Content Trust at Scribd, Inc.

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At Scribd (pronounced “scribbed”), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our three products:
Everand, Scribd, and Slideshare.

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.

When it comes to workplace structure, Scribd balances individual flexibility and community connections. The Scribd Flex program allows employees, in partnership with their manager, to choose the daily work-style that best suits their needs. A key tenet is prioritization of intentional in-person moments to build collaboration, culture, and connection. Occasional in-person attendance is required for all Scribd employees, regardless of location.

We hire for “GRIT” — Goals, Results, Innovation, and Team influence through collaboration and attitude.

The Content Trust team builds scalable systems that detect and eliminate harmful content while protecting millions of users on our platforms.

As Lead Product Manager, you'll architect the foundational systems that moderate, analyze, and report on content at global scale. You'll drive detection technology, automated policy enforcement, and transparency infrastructure that keeps users safe while ensuring compliance with complex international regulations. Your work enables creators to share freely while building AI-powered and human-review systems that mitigate threats quickly.

Ready to safeguard digital experiences for millions while mastering regulatory complexity and high-stakes stakeholder dynamics? This role puts you at the forefront of trust and safety innovation at a company reshaping how the world consumes content.

• Develop the product vision, strategy and roadmap for content trust including content moderation, harmful content detection, policy enforcement, and transparency reporting for hundreds of millions of pieces of user-generated content globally
• Define and track success metrics for Content Trust at the company level over multiple quarters and years
• Advocate for safety by design principles across teams, amplifying trust & safety messaging throughout Engineering, Product, Legal and Customer Operations
• Build automated solutions and scalable workflows to identify, assess, and respond to platform risks including harmful content, malicious actors, and emerging threats
• Evaluate and manage vendor relationships for content moderation tools, threat intelligence, and compliance reporting solutions

• Experience:
  
  6+ years of product management experience, with at least 3 years in content moderation, trust & safety, or related risk management domains
• Technical Knowledge:
  Strong understanding of machine learning applications in content moderation, including natural language processing and computer vision for harmful content detection
• Execution:
  Turn incomplete, conflicting or ambiguous inputs into solid action plans and deliver them efficiently
• User Focus:
  Think about the pain points of content creators and consumers equally
• Strategy:
  Demonstrated ability to synthesize complex legal, regulatory, or policy requirements into technical product specifications
• Analytics:
  Exceptional analytical skills and comfort with data-driven decision making
• Partnership:
  Consistently deliver results across the company and in partnership with external partners or vendors

• Direct experience with User Generated Content
• Crisis management experience and incident response for content-related platform risks
• Resilience and drive for progress over perfection
• Experience building systems for legal data requests, content removal requests, and emergency disclosure processes
• Familiarity with transparency reporting requirements (Digital Services Act, UK Online Safety Act, etc.) or similar global legislation
• Passion for balancing user…