Field Support Associate

Posted Thursday, December 4, 2025 at 8:00 AM

Field Support Associate (Remote/Hybrid) - Sacramento Field Position

As the leading innovator in Vehicle-to-Government (V2

Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2

Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

The Field Support Associate (FSA) is an entry level position that is responsible for assisting the Account Executives.

Key Responsibilities

• Vin verifications
• DMVdesk Logbook cleanup
• Drafting floor plans, taking location photos, and BPA document collection
• Assist with DMV document preparation
• Computer, printer, and monitor setups
• Assists with DMVdesk technical support tickets
• After-hour support schedule (approximately 2x per year)
• Visiting clients up to 150 miles away from Sacramento

The Field Support Associate works very closely with Account Executives within a region to ensure that all clients are seen on a regular basis and that all issues and concerns are addressed in a timely manner. This position is field-based and requires a clean driving record.

Ongoing Education and Training

• Attend RMP online classes
• Learn the rules and regulations on various DMV transactions
• Ride-along with the Registration Support team to assist with the processing of DMV paperwork
• Learn how to complete DMV paperwork
• Learn the Business Partner Automation regulations
• Learn how to use DMVdesk

Minimum Qualifications and Experience

• High school diploma or equivalent required;
  Associate degree in Business Administration or related field preferred.
• 1–2 years of experience in a support, customer service, or field technician role.
• Experience with basic troubleshooting of IT or electronic equipment is a plus.
• Able to multi-task and disciplined in time management.
• Ability to drive long distances as required.

Compensation

The hourly rate range for this position is: $20 - $22 per hour

The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision
• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Generous PTO
• Pet Insurance
• Retirement Planning
• Insurance
• Life and Disability Insurance
• Accident & Hospital, Critical Illness Insurance
• Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law.

Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.

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