Administration - SVP - Technology Services Digital and Enterprise Platforms

SVP – TECHNOLOGY SERVICES, DIGITAL & ENTERPRISE PLATFORMS

STATUS: EXEMPT

REPORT TO: CHIEF INFORMATION OFFICER

DEPARTMENT: ADMINISTRATION

JOB CODE: 11956

PAY RANGE: $ -  ANNUALLY

General Description

The Senior Vice President of Technology Services, Digital, & Enterprise Platforms is a strategic executive responsible for leading and integrating the Credit Union’s enterprise technology operations, infrastructure, digital platforms, core banking systems, automation, and process innovation. This role provides leadership across IT infrastructure, cloud and data center operations, IT support, facilities, business continuity, disaster recovery, and the development and delivery of member‑facing digital channels and enterprise software.

The SVP partners closely with business units, technology leaders, and cross‑functional teams to ensure operational reliability, strategic alignment, and readiness for innovation. This role is critical to maintaining high system availability, safeguarding member and employee access to services, driving transformative member and employee experiences, and supporting the Credit Union’s mission to deliver secure, scalable, and member‑focused technology solutions.

Key Areas of Responsibility Enterprise Technology Operations

• Lead 24/7 infrastructure, network, cloud, and data center operations to ensure high availability, reliability, and performance.
• Oversee IT support services and facilities management, ensuring operational continuity and physical safety across all locations.
• Direct business continuity and disaster recovery programs, including incident response and operational resilience.

Digital Platforms & Enterprise Systems

• Lead the development and delivery of an integrated ecosystem supporting digital, retail, contact centers, and service operations.
• Oversee the evolution of core banking, digital, and enterprise software platforms to support scalable growth and member experience priorities.
• Champion the roadmap of a multi‑layered technology stack including front‑end, back‑end, and middleware systems.

Automation, AI Enablement & Engineering Excellence

• Drive adoption of intelligent automation technologies such as RPA, AI‑driven decisioning, and workflow automation.
• Lead implementation of AI solutions to accelerate development and operational efficiency.
• Establish a culture of high‑velocity software delivery, engineering best practices, and quality metrics.

Strategic Leadership & Collaboration

• Provide enterprise leadership and subject matter expertise across the Credit Union to support strategic initiatives and operational change.
• Partner with Product Development, Digital, and Security teams to ensure cross‑functional alignment and readiness for new technologies.
• Lead operating and capital budget oversight in collaboration with Finance, ensuring governance of funding requests and resource allocation.

People Leadership & Culture

• Foster a positive and engaging work environment that promotes skill development, coaching, and employee morale.
• Inspire teams through clear communication, accountability, and alignment with the Credit Union’s mission, vision, and core values.
• Set goals, monitor performance, and evaluate results to ensure departmental and organizational objectives are met.

Physical Skills, Abilities, & Exertion

• Effective oral and written communication skills to complete reports and analysis and make oral presentations to Senior Leadership.
• Carry and respond to a mobile device seven days a week, twenty‑four hours a day.
• Requires occasional travel to develop and maintain technological competencies.
• Must possess and be competent using a Personal Computer, including Word Processing, Spreadsheets, and Presentation software.

Organizational Contacts & Relationships

• INTERNAL: CEO, Executive Management, Senior Management, Management, and all levels of Staff.
• EXTERNAL:
  Vendors and Suppliers.

Qualifications

• Education: Bachelor’s degree in Business Administration, Finance, Accounting, Computer Science, or Management Information Systems or equivalent experience. Master’s Degree in related areas considered a plus.
• Experience:
  
  • 12+ years of progressive technology leadership experience, with at least 7 years in senior…