Information Technology Infrastructure Analyst III

This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 12/31/2025, 1/14/2026 (Final)

Leads, plans, schedules, and oversees the work of Information Technology (IT) Infrastructure Analysts Level I/II performing advanced, specialized work of a professional nature, while performing similar duties as those being led; ensures completion of tasks in accordance with established policies and procedures; communicates policies, procedures and job expectations; and provides training to staff. Utilizes skills that require technical expertise and an understanding of complex analytical procedures and systems processes, including network operating systems and infrastructure, network and telephony analysis and administration, server/system/platform analysis and administration, information systems security, radio systems analysis and administration, and field service analysis and administration while working with a significant amount of independent authority and judgment.

• Principles and practices of effective team building, team leadership and conflict resolution
• Advanced principles and practices of project management and work flow analysis
• Advanced principles and practices of data communication, logical and physical network design, internet and intranet architecture, and LAN/WAN hardware and software
• Advanced principles and practices of network security, techniques and procedures
• Advanced principles and practices of systems design and analysis, programming techniques, languages, and utilities
• Advanced principles and practices of business processes and standards analysis processes and standards, case analysis and process modeling
• Design, installation and maintenance of enterprise, network, telephony, radio, or information security systems
• Design, installation and maintenance of desktop computer systems and edge peripherals
• Operating system structure, operations, utilities and computer systems configurations
• Network documentation, configuration, maintenance and diagnostic procedures and techniques
• Computer hardware and software systems similar to those being used by Sacramento County
• A broad range of operations, services, concepts, terms and activities common to a comprehensive state-of-the-art information systems program

• Effectively build and lead a team through all phases of complex IT projects involving multiple IT disciplines in order to achieve departmental and/or County goals
• Lead, train, assign, schedule and review the work of technical and/or professional information technology staff
• Serve as technical expert within area of assignment and participate in developing strategic plans for technologies supported
• Conduct independent research, interpret highly technical documents, draw valid conclusions, develop technological solutions, take appropriate actions and/or make appropriate recommendations related to complex IT problems
• Analyze, develop, maintain and administer complex network, telephone, radio, and information security, PC and peripheral systems similar to those being used by the County
• Perform advanced network administration duties, including security administration
• Test and troubleshoot network/operating system problems/changes and recommend, develop and implement effective solutions for complex issues and provide guidance to others in the diagnosis and resolution
• Translate user requirements to technical analysts and specialists; develop and make well-organized and effective verbal presentations
• Communicate technical information to a wide variety of users and identify opportunities for business process and system improvements
• Gather and evaluate information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations
• Prepare and maintain clear and complete documentation for procedures, processes, and tables related to area of assignment
• Read, comprehend, apply and retain technical publications and documentation
• Plan, organize, prioritize and process work to ensure that deadlines are met
• Adapt quickly to changes in policies, procedures, and assignments
• Communicate effectively, both verbally and in writing for technical and non-technical audiences
• Establish and maintain effective working relationships with those encountered during the course of the work
• Work independently with minor supervision

A Bachelor's Degree or higher from an accredited college or university in Computer Science, Information Technology, or other field closely related to the intent of the class.

AND Three (3) years full-time paid technical and/or professional experience in the fields of operating systems analysis and design, radio, voice, and data network analysis and design, systems analysis, and/or systems engineering or similar field in a multi-platform information systems environment.

Note: Professional experience that demonstrates the ability to perform analytical duties above the required three years of full-time experience in the fields of…