Field Service Engineer

Position: Field Service Engineer 1
Job Description Summary

The Field Service Engineer will provide efficient and effective field support for BD Pyxis Dispensing products and accountable for independently providing customer service within a given territory in a timely manner, including, but not limited to installations, and limited cross repair, preventative maintenance, calibration, functional support for Sales and Implementation teams.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management solutions (MMS) automated dispensing segment. The BD Pyxis brand combines proven technology with practical intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process.

At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.

Job Overview:

* The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory.

* Ideal candidates will reside within a 40-mile radius of where the position is based.

* Company vehicle provided.

* 5% overnight travel possible and a valid driver's license is required.

Responsibilities:

* They will provide remote and on-site technical support for BD Pyxis/Parata automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements to include DHA/DoD facilities.

* Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, retain ownership of the work order, bring up issues to the team lead and manager; log, track, and document all work order activity, and be capable of fully supporting all products within the region.

* Implement a preventive maintenance program, provide limited multi-functional support for our Sales and Implementation teams, and other support activities as applicable to the role

* Demonstrate a moderate use of competency and an appropriate ability to solve hardware and software problems

* Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support

* Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls

* Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required

* Continue training and self-development to learn the products and applications of the company for success in the role, advance skills, and attend management approved seminars and training sessions to advance to the next level in 2-3 years

* Maintain company assets (car, tools, and inventories) securely and in working order

* Possess and maintain a solid understanding of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting.

* Able to work independently and in a team environment, and engage/call out to team leadership for sophisticated solving and resolution of issues as needed.

Qualifications:

* Associate Degree in Healthcare Technology or other technical field, or 3-5 years of related work experience

* 3-5 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications

* 24x7 on-call experience in a customer-facing/field service environment, required

* Good mechanical, computer, verbal, written, and time management skills, required

* Computer electronics, Windows OS, network experience required

* Customer Support Certification, a plus

* Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus

* Prior military Bio-Med experience, a plus

* Prior Automated Teller Machine (ATM) experience, a plus

* Must be able to work within defined processes and methodologies with minimal degree of supervision

* Must possess and maintain a valid driver's license and meet…