End User Support Technician
Job in
Sacramento, Sacramento County, California, 95828, USA
Listed on 2026-01-13
Listing for:
Source One Technical Solutions
Full Time, Part Time
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Source One Technical Solutions is seeking experienced technicians to provide IT operational support in areas within IT Platform Services and for the 2025 Windows 11 Lifecycle Support and daily operational duties for a major utilities company based in Sacramento, CA.
No sponsor ships or C2C
Large Utilities Company
Location:
100% Onsite
Job Title:
Endpoint Support Technician
Permanent Position
Hourly Rate: $30.00
40 hours/week, standard business hours, Mon‑Fri
Description- Work on‑site at office locations
- Occasionally drive personal vehicle between office locations
- Provide Technology Support for Windows 11 Lifecycle
- Perform computer user data and software inventory services
- Perform lifecycle replacement computer services
- Provide computer technical hardware & software assistance
- Perform user, hardware, software inventory services
- Perform conference room technical support services
- Perform committee and board meeting technical support
- Complete assigned tasks in Ticketing System
- Maintaining client support during business hours.
- Ensuring assigned tickets in ticketing system are processed and completed.
- Must have strong communication, written and collaboration skills.
- Must have a minimum of 2 years of experience delivering a fully functional and operationalized solution.
- Must have provided technical support in the last 3 years.
- Must have experience in troubleshooting and working with Windows 11 RFTP 322.
- Must have a minimum of 2 years of experience supporting desktops, laptops, tablets in an enterprise domain.
- Must have a minimum of 2 years of experience with Windows operating systems and user profile support.
- Must have a minimum of 2 years of imaging experience.
- Must have experience installing, maintaining, diagnosing, and preparing computer hardware, printers, plotters, and related peripherals using Microsoft software in a networked environment.
- Must have OS & Computer Hardware Lifecycle Replacement skills.
- Must have accessibility to a vehicle to fulfil travel requirements between Headquarters and East Campus location; both are in Sacramento, 7.4 miles apart.
Qualifications:
- Service Now experience
- Software Install experience
- Experience with diagnoses, research and resolve computer software issues
- This is a 100% ONSITE task.
- Will work Monday through Friday, with an 8‑hr shift between 6:00 AM – 5:00 PM (PST) flexible.
- Will train the initial start‑up contractor(s) on the required job functions.
- Training is to be provided in a train‑the‑trainer approach accompanied by full documentation of all processes and procedures.
- Mileage to be reimbursed by SMUD at standard mileage rate.
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