AI/Automation Specialist
Job in
Sacramento, Sacramento County, California, 95828, USA
Listed on 2026-09-21
Listing for:
BlackCube Labs
Full Time
position Listed on 2026-09-21
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software), AI Business & Operations
Job Description & How to Apply Below
Job Title
AI / Automation Specialist
Client Company/Dept. NameCalHFA
Address500 Capitol Mall, Suite 1400, Sacramento, CA-California, 95814
Duration of the projectProject
Start Date:
11/1/2026
Project End Date: 1
Due date for Resume submission: 9/22/2026
No. of Openings1
No. of Maximum Submissions1
Key Responsibilities- AI feature delivery: implement NLP-based ticket classification, AI-based duplicate detection/clustering, RAG-powered knowledge search, automated summarization, and virtual-agent capabilities (password resets, MFA unlocks, routing, live-agent handoff).
- Governance ownership: own compliance with the RFP's AI/GenAI governance requirements — certifying that CalHFA data is never used to train, fine-tune, or calibrate any AI model (including anonymized/aggregated data), and that no CalHFA data is transmitted to or processed by public LLM services (e.g., ChatGPT, Gemini, Claude).
- Safety & auditability: implement input/output validation, hallucination-reduction controls, and full logging/auditability of AI-generated actions (classification, routing, summarization, recommendations).
- Ongoing attestation: support the annual attestation of continued AI-governance compliance and the disclosure of AI-related subprocessors, including 30-day advance notice of any subprocessor change.
- Pricing transparency: document full AI consumption pricing (token/credit models, rate limits, and cost escalators) for CalHFA's budgeting purposes.
- Minimum 3 years implementing AI/automation features (NLP classification, RAG-based knowledge search, virtual agents, predictive intelligence) on the Service Now platform, including at least one California state or local government engagement.
- Demonstrated experience implementing AI features within a regulated or FedRAMP-governed environment, including data-governance and model-training restrictions.
- Working knowledge of AI/GenAI governance practices: input/output validation, hallucination mitigation, action-logging/auditability, and subprocessor disclosure.
- Experience with Service Now Now Assist, Predictive Intelligence, or Virtual Agent configuration.
- Experience documenting AI consumption pricing models (token/credit-based) and rate limits for client‑facing proposals.
Resume
Work Authorization RequiredUS Citizen Only
Relocation is acceptedNo
Remote workNo
Additional Notes if anyHybrid
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