Senior Business Manager, GCM

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Location:

USA - VIRTUAL - US California

Division:

Solutions
Job Posting

Title:

Senior Business Manager, GCM - 130058
Time Type:
Full Time

The Senior Business Manager provides critical support to Global Customer Management (GCM) by owning and developing the reporting framework for the customer account.

The primary focus of the role is to establish accurate, consistent and scalable internal and customer reporting across operational performance, implementations and other key account programs. The role will translate business requirements and operational data into executive-level reporting, dashboards and actionable insights that improve visibility and support decision‑making.

In parallel, the Senior Business Manager will help strengthen the underlying data environment supporting these reports by improving data connections, automation and integration across systems. The role will serve as a link between GCM, operations and technical teams to ensure reporting requirements are translated into sustainable data and BI solutions.

• Own and continuously improve the internal and external reporting and reporting frameworks for the customer account.
• Develop and maintain standardized executive reports, dashboards, scorecards and KPI reporting across account programs.
• Partner with GCM leadership and functional teams to define reporting requirements, KPIs, reporting cadence and performance measures.
• Consolidate information across sites, regions, functions and systems into consistent account-level reporting.
• Analyze performance data to identify trends, risks, exceptions and continuous improvement opportunities.
• Ensure reporting is accurate, timely and aligned with current customer and business requirements.
• Design and maintain reporting solutions using Power BI, Excel and other approved BI tools.
• Drive greater automation and reduce dependency on manually compiled reports and disconnected data sources.
• Partner with IT, BI, systems teams and developers to improve data availability, connectivity and reporting infrastructure.
• Support development of SQL queries, datasets, data models and system connections required to enable reporting.
• Develop and manage the roadmap for reporting improvements, automation and supporting data capabilities.
• Support executive reviews, steering committees and customer meetings through effective reporting, analytics and presentation of business insights.
• Act as the GCM interface between business stakeholders and technical resources, translating business reporting needs into clear technical requirements.

• 5+ years of experience in business intelligence, reporting, analytics,…