IT Support Technician

Vanir is a proud minority- and woman-owned company, recognized as a national leader in program, project and construction management (PMCM) and real estate development. Since 1964, we have consistently exceeded client expectations. Ranked as a top PMCM firm by Engineering News-Record (ENR) for more than three decades, our award-winning team provides a full range of services to public and private sector clients in the aviation;

healthcare; education (K-12 and higher); justice and essential services; science and technology; state and local government; transportation; water and wastewater; energy; and commercial, residential and nonprofit markets.

The IT Support Technician provides technical support to employees across Vanir's corporate offices, remote locations, and project sites. This position is responsible for troubleshooting and resolving hardware, software, connectivity, and end-user technology issues while supporting the installation, configuration, maintenance, and deployment of IT equipment and systems.

The position serves as a primary point of contact for technical assistance, maintains accurate documentation of support activities, and works collaboratively with other IT personnel to ensure reliable and secure technology services throughout the organization.

• Provide technical assistance to employees experiencing hardware, software, network connectivity, and other IT-related issues, both remotely and in person.
• Receive, document, prioritize, troubleshoot, and resolve technical support requests using the company's IT help desk system, escalating complex issues when appropriate.
• Install, configure, maintain, troubleshoot, and replace computers, laptops, printers, peripherals, and related IT equipment.
• Support Microsoft Windows, Microsoft 365 applications, and other company-supported software, including installation, configuration, and troubleshooting.
• Assist with employee onboarding and offboarding, including computer preparation, equipment deployment, account provisioning, access changes, and equipment recovery in accordance with established procedures.
• Troubleshoot basic network connectivity, wireless access, VPN, and remote-access issues, escalating infrastructure problems as necessary.
• Assist with routine systems administration, account management, software deployment, endpoint maintenance, and security-related tasks as authorized and directed.
• Maintain accurate records of IT equipment, hardware assignments, software installations, and other technology assets.
• Assist with identifying, reporting, and addressing potential IT security issues in accordance with company policies and established procedures.
• Document technical procedures, recurring problems, resolutions, and troubleshooting instructions to support consistent IT operations.
• Educate employees on proper use of company technology, IT procedures, and security best practices.
• Coordinate with other IT staff, outside vendors, and service providers to resolve technical issues and support technology projects.
• Assist with technology installations, equipment relocations, and IT support requirements at company offices and project locations.
• Provide occasional support outside normal business hours when necessary to address urgent technical issues, scheduled maintenance, or technology deployments.
• Follow established IT standards, company policies, and organizational safety procedures while maintaining a professional, service-oriented approach.
• Perform other related duties and responsibilities as assigned to support the operational needs of the Information Technology department and the organization.

• Associate degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and relevant professional experience.
• One or more years of experience providing technical support in a business environment.
• Working knowledge of Windows operating systems, computer hardware, peripherals, and common business applications.
• Familiarity with Microsoft 365, including Outlook, Teams, One Drive, and related productivity tools.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, wireless networking, and VPN connectivity.
• Familiarity with user account administration, Active Directory, and Microsoft Entra  desirable.
• Ability to diagnose and resolve technical problems using established troubleshooting methods.
• Experience using IT ticketing, remote support, and…