Information Technology Associate

Join the California Governor’s Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.

Join the California Governor’s Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.

The IT Associate (ITA), under the general supervision of the Service Desk Support Supervisor (IT Supervisor II), provides front-line client support within the Cal OES statewide enterprise environment. The incumbent delivers technical assistance to end users through the Service Desk, supports a wide range of endpoint technologies and enterprise applications, and assists with routine system access, connectivity, and device troubleshooting. The position participates in the maintenance and support of IT service management tools and processes, including service catalog operations, and collaborates with technical teams to ensure effective service delivery.

The ITA applies fundamental IT concepts, follows established procedures, and contributes to a high-quality customer service experience in a fast-paced operational setting.

You will find additional information about the job in the Duty Statement.

This position supports and manages the day-to-day business operations for Cal OES which is handled in an office location. This is not considered a hybrid telework position.

The California Governor’s Office of Emergency Services (Cal OES) is committed to fostering a diverse and inclusive culture by hiring and retaining individuals from a variety of backgrounds and personal experiences. Our employees are empowered with the tools and resources necessary to meet our mission, while continuing to expand equity and inclusion efforts at all levels of the organization. We are committed to the spirit and work required to ensure the safety and resilience of every community in California.

The California Governor’s Office of Emergency Services (Cal OES) is an emergency response, homeland security, and disaster recovery agency and as a result, is a dynamic and exciting place to work in a team-oriented environment. Cal OES provides training to enhance the understanding of emergency and incident management to all employees.

In the event of an emergency, employees may be contacted and requested to report to work in the event of an emergency. This contact may be outside of your normal working hours (evenings/nights, weekends, and holidays). This service may require irregular work hours, work locations other than the official duty location, and may include duties other than those specified in your official position description.

Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and you may be required to relocate to emergency sites.

More information may be found here:
Policy & Administration | California Governor’s Office of Emergency Services

Department Website:

• Experience providing technical support in an enterprise Service Desk or Client Services environment.
• Ability to troubleshoot…