Fraud Prevention and Risk Investigations - Sr Investigator

title: sr investigator

status: exempt

reports to: fraud prevention and risk investigations manager

department: fraud prevention and risk investigations

job code: 11453

pay range: $85,100.00 - $87,000.00 annually

the senior investigator is a highly experienced level position in the department. Independently processes high risk functions to ensure all applicable regulations with facta and criminal prosecutions are being followed. The senior investigator is responsible for investigating complex cases involving possible fraud with loan, deposit, card, and escalated fraud cases on behalf of members and the credit union. Responsible for law enforcement cases from preparation, to processing and finalizing case disposition, including testifying in court.

Subject matter expert (sme); has analytical and decision-making abilities and good judgment and may provide assistance to others as needed. Responsible for ensuring that the staff have adequate training related to fraud, helps prepare staff for certification readiness, annual risk assessments, and may work closely with internal and external auditors and examiners throughout their engagement to ensure accuracy, timeliness and completeness of deliverables.

Responsible for departmental metric and management level reporting. Responsible for training and coaching of new and existing employees across various business lines and execute special investigations involving secret service and internal investigations.

• takes lead in handling complex investigations. Apply complex skills and techniques appropriate for this position to identify and mitigate fraud, including but not limited to; elder abuse, unauthorized transactional activities, falsifying loan applications, irregular ip usages, plastic card usage patterns, reports of unusual or suspicious member activity which would be in violation of bsa reporting requirements, trends that may suggest a card compromise or other fraud is underway and take steps to mitigate losses to the credit union.
  
  Compiles detailed reports on fraud cases, submits to and discusses cases with law enforcement. Refers only the most difficult issues to management.
• review and recommend action in pursuit of recovery. Closely documents every phase of the review process using advanced knowledge of state/federal regulations and visa requirements. Support the credit unions core value for financial stability, ensuring members can rely on the company’s financial strength and security by conducting investigations, reviews and analysis relating to new account openings, ongoing account monitoring and all fraud requirements mandated by federal law.
  
  Regularly communicates and interacts with members, law enforcement, branch/department personnel and merchants, to provide assistance on all fraud and dispute matters.
• collect, evaluate and document all evidence obtained during an investigation for recovery or legal action.
• provides documentation for legal proceedings which may include acting as a witness.
• files mandate reporting for elder/dependent abuse cases via soc to appropriate counties and law enforcement.
• inform management of significant concerns and provide recommendations to reduce risk and/or losses.
• respond or post investigation requests to crimedex, an online service network dedicated to stopping crime that may include different forms of fraud for example, missing person cases, auto theft and other forms of organized crime.
• assist the bsa/compliance department regarding fraud and aml (framl) concerns, provide training/education to members, and acts as a resource for all team members regarding a variety of fraud scenarios. Assist in development and facilitation of fraud prevention and awareness for all branch and hq staff as applicable.
• assist with auditing specialist and investigator roles’ bsa narratives prior to submitting to bsa department.
• follow current fraud trends and gather information via industry events, forums, and publications. Work with other financial institutions, law enforcement, and processors to identify and mitigate fraud in the industry with the goal to reduce losses to the credit union.…