Dispatcher, Supply Chain​/Logistics

Kooner Fleet Management Solutions is one of the fastest-growing national providers of on-site fleet maintenance, preventative service, and mobile repair solutions. With nearly a decade of industry experience, Kooner FMS helps fleets reduce downtime, extend vehicle life, and simplify operations through proactive maintenance programs and advanced technology.

As a family-founded and field-first company, we take pride in delivering trusted partnerships, exceptional service, and innovative fleet management solutions that keep America’s trucks and trailers road-ready.

As a Dispatcher, you’ll work in a fast-paced contact center environment handling both emergency breakdowns and scheduled service. Our technicians work out of service trucks, so every job depends on dispatch getting the details right the first time. You’ll balance urgent calls against planned work, exercise sound judgment on technician assignments, and remain composed while managing competing priorities and service disruptions.

This role suits someone who enjoys coordinating service, solving problems, and communicating with customers and technicians.

You will actively manage assigned service requests from intake through completion or a documented handoff, keeping work moving, maintaining accurate records, and escalating barriers promptly. Success requires timely action, sound judgment, clear communication, and consistent follow-through.

• Tuesday-Friday, 6:00am-4:30pm
• Wednesday-Saturday, 6:00am-4:30pm
• Saturday-Tuesday, 2:00pm-12:30am
• Thursday–Sunday, 2:00pm-12:30am
• Friday–Monday, 9:00pm-8:00am

• Answer inbound calls, emails, and portal requests from fleet customers, drivers, and brokers
• Collect and verify required service information: exact location, unit and VIN, symptoms, fault codes, load status, and safety concerns
• Triage each request by urgency (driver stranded on a highway vs. scheduled PM) and set clear expectations with the customer
• Confirm authorization, PO numbers, and billing details before work begins

• Assign work based on technician availability, qualifications, location, remaining shift capacity, and service requirements. Verify schedules before assignment and coordinate capacity or scheduling exceptions with the Dispatch Lead and Field Manager.
• Track technicians and service trucks in real time using GPS and dispatch software, and re-route as priorities change
• Coordinate parts with the parts team and vendors so technicians arrive equipped to finish the job
• Arrange towing or refer to a partner shop when a repair can’t be completed on-site
• Build and adjust the daily schedule for preventive maintenance, DOT inspections, and fleet yard visits
• Monitor open and aging work orders throughout the shift. Follow up on delays, pending approvals, and scheduling barriers, and elevate issues that put service commitments at risk.

• Give customers accurate ETAs and proactive updates on delays, findings, and completion
• Relay technician findings and repair estimates to customers and obtain approval for additional work
• Handle concerns and complaints professionally, escalating to a supervisor when needed
• Complete clear shift handoffs covering open work, urgent issues, pending approvals, technician availability, and next actions. Confirm who is responsible for outstanding follow-up.

• Create and maintain accurate work orders in FleetIQ and other designated systems. Document current status, contacts made, delays, decisions, next steps, the person responsible, and the next follow-up time.
• Ma…