Director of Operations- Sacramento, CA

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us.

Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us.

Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

The Director of Operations is responsible for providing strategic leadership and oversight of all onsite operations to ensure exceptional resident experience and consistent delivery of high-quality hospitality services. This role partners closely with the General Manager to support Board relations, governance processes, and financial planning while driving operational excellence, team performance, and continuous improvement. The Director of Operations serves as a senior operational leader, accountable for service standards, compliance, and the overall effectiveness of property operations.

Compensation: $80k-100k/year base (depending on experience)

• Set and champion service standards that promote exceptional hospitality and resident satisfaction.
• Oversee all day-to-day operations across onsite departments, ensuring consistent execution of service expectations.
• Monitor resident feedback and operational performance metrics to drive service improvements.
• Serve as a senior escalation point for complex resident and service issues.

• Lead, coach, and develop department leaders and management-level staff.
• Establish performance expectations, provide feedback, and support professional development.
• Partner with the General Manager on workforce planning, succession planning, and talent development.
• Foster a culture of accountability, collaboration, and service excellence.

• Provide oversight of vendor relationships and service contracts.
• Ensure vendors meet performance standards, contractual obligations, and safety requirements.
• Review contracts, track renewals, and recommend service or cost improvements.

• Partner with the General Manager in supporting Board relations and communications.
• Lead or support preparation of Board and Annual Meeting materials, including Director’s Reports, agendas, notices, and operational documentation.
• Attend Board and committee meetings as assigned and present operational updates.
• Ensure operational compliance with association governing documents, including CC&Rs, Rules & Regulations, and policies.

• Lead and support annual…