Senior Field Service Engineer

Senior Field Service Engineer

Job

248948

Posted

03-Dec-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Laboratory Services

Location(s)

Los Angeles - California - United States of America, Sacramento - California - United States of America, San Francisco - California - United States of America, South San Francisco - California - United States of America

Full Spectrum Lab Services from CBRE offers a professional suite of services to a variety of clients in the life sciences industry, including those in pharmaceuticals, biotech, medical devices, and genomics, as well as contract research organizations (CROs) and contract manufacturing organizations (CMOs).

Our comprehensive range of services includes laboratory consulting, real estate services, instrumentation repair and maintenance, full asset management, and more-covering the entire spectrum of life sciences facilities. With expertise across various life sciences categories, CBRE is a leader in managing highly-regulated spaces within the industry.

** About the role!*
* The Senior Field Service Engineer is responsible for the installation, repair, preventive maintenance (PM), and qualification (IQ/OQ/PQ) of advanced analytical instruments-including Waters Xevo mass spectrometers, Waters QDa mass spectrometers and ACQUITY HPLC/UPLC systems-at customer sites and in-house.

** What you'll do*
* + Perform installation, calibration, repair, and preventive maintenance on Waters Xevo MS, ACQUITY HPLC/UPLC, and related analytical instruments (e.g., Agilent, Shimadzu, Thermo, Dionex).

+ Execute IQ/OQ/PQ qualification protocols and maintain compliance with GMP, GLP, and safety standards.

+ Diagnose and troubleshoot operational problems on complex laboratory equipment, including GC/MS, LC/MS, QQQ, ICPMS, UPLC, and related peripherals (e.g., headspace, autosamplers).

+ Develop and validate LC-MS/MS methods using ACQUITY UPLC and Xevo MS platforms; optimize chromatographic conditions for complex sample matrices.

+ Complete detailed service reports and documentation for each service ticket and regulatory submission.

+ Train customers and other service representatives on instrument operation, maintenance, and software (Mass Lynx®, Empower®).

+ Act as a technical escalation point for critical service issues and provide mentorship to junior engineers.

+ Maintain strong customer relationships and identify business opportunities for service growth.

+ Participate in the growth of the region and company by supporting business development initiatives.

+ Travel to various customer locations as required; overnight travel may be necessary.

** What you'll need*
* + High School Diploma, GED, or trade school diploma with 2-3 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered. Must have appropriate license or certification where required by law.

+ Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.

+ Ability to use existing procedures to solve standard problems.

+

Experience with analyzing information and standard practices to make judgments.

+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

+ Organizational skills with a strong inquisitive mindset.

+ Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial related calculations.

+

Experience with Mass Spectrometry & Chromatography (Waters Xevo, QDa & ACQUITY Specialist)

** Why CBRE?*
* When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people.

At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

** Applicant AI Use Disclosure*
* We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers:
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Sr. Field Service Engineer is $120,000 annually and the maximum salary for the Sr. Field Service Engineer position is $160,000 position is annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and…