Team Leader, Restaurant​/Food Service

Team Leader

POSITION SUMMARY:

Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all JIB procedures, systems and standards.

Guest Expectations

Well-Trained

* (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.

* Trains and coaches team members using the Guest Expectations training materials.

* Models being calm and productive during busy times.

* Coaches team members to ensure they are knowledgeable on job requirements.

Neat and Well-Groomed

* (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when noncompliant.

* Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.

Friendly

* (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude. ? Coaches team members on having a positive, friendly attitude and behaviors.

* Models and coaches team members on the JIB Hospitality Model. Well-Staffed
* (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis.

* Helps with order taking and cashiering during busy times.

* Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive.

* Encourages team members to ask for help, when necessary, to meet guests' needs.

* Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.

Food Tastes Great

* (Food Quality) Monitors quality to ensure the food looks and tastes great, and is of high quality.

* Models and monitors food presentation and coaches team members when necessary.

* Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary.

Consistent and Quick Service

* (Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do the same.

* Leads and coaches team on how to provide consistent, fast service.

* Helps with order taking and cashiering during busy times.

Order Accuracy

* (Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards.

* Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the process. Does not dismiss errors.

* Holds employees accountable to minimal order errors and re-trains them as needed.

Food Safety

* (Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and food quality policies and procedures.

* Follows all hand washing and glove procedures.

* Completes the Food Safety Checklist each shift

It's All About

Brand Ambassador

* Has passion for the business and pride in Jack in the Box.

* Inspires team members to embrace the brand.

* Is proud to represent Jack in the Box.

Focus on the Guest

* Treats guests and employees with care and respect.

* Is passionate about serving the guest.

* Steps in to help employees when necessary.

* Has a happy, friendly personality that is engaging to both the guest and other employees.

* Reads the guest and anticipates their needs. Pays attention to guests' verbal and non-verbal communication and addresses them proactively.

* Handles guest complaints
-says "Yes" to the Guest without arguing, questioning or assuming the guest is wrong. Does what is right for the guest.

* Inspires team to take care of guests and make them the number one priority.

Team Skills

* Treats all employees with care and respect.

* Is a good team player and leader.

* Has a positive can-do attitude.

* Is dependable and reliable.

* Is willing to help others.

* Keeps calm and does not show signs of stress.

* Is open…