Shift leader, Retail

Description

A shift leader is expected to maintain overall safety, all GSR shift duties, all shift reconciliation procedures, category counts, cash and inventory control and vendor check-in procedures. The shift leader will execute every aspect of Thorntons food and beverage program and be able to provide up-to-date training in standard practices, procedures and food safety to other team members. The shift leader will ensure the respect of all team members, provide coaching, celebrate achievements and ensure prioritization, delegation and completion of tasks when running an assigned shift without other store management/leadership.

The shift leader is to work multiple shifts (for example: 1st, 2nd, and 3rd) and is expected to assist in training of new team members.

• After required training and qualification, act as the responsible leader on shift during times when the Store Manager or General Manager is absent; the shift lead will be responsible for assigning work, inventory control, shift reconciliation procedures, oversight of standard procedures and protocols, including meal and rest break compliance and ensure completion of all tasks on assigned shifts. During these times, the shift lead will earn additional compensation for the enhanced responsibilities.
• Delivers guest service with a “how may I help you” attitude. Looks for opportunities to delight guests and follows instructions from store management.
• Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems.
• Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery.
• Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required.
• Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies.
• Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis.
• Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program.
• Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high‑margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all‑weather conditions.
• Live Thorntons’ Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests.
• Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons’ Team Member Handbook.
• Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations.
• Perform additional duties as assigned.

• Region Manager
• Human Resource Manager
• General Manager
• Store Manager
• Food Service Manager
• Guest Service Representatives

• Follows written and verbal direction/instructions and seeks clarification when required.
• Works effectively and accurately in a fast‑paced environment.
• Seeks appropriate support to solve problems in a timely manner.
• Delights customers by providing a friendly and helpful experience that wins loyalty to the brand.
• Demonstrates self‑control in stressful situations.
• Adaptability and flexibility to respond effectively to a variety of situations.
• Possesses an open and approachable demeanor with a positive and constructive tone of voice and a “can do” attitude.
• Actively listens, asks questions, and provides clear, concise information to others…