Retail Volunteer Coordinator Job Sacramento area,California USA,Retail

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Full Time Sacramento, CA, US

3 days ago Requisition

WEAVE’s mission is to promote safe and healthy relationships and support survivors of sexual assault, domestic violence, and sex trafficking. WEAVE’s vision is that when everyone acts, violence ends. Position Summary:

The Retail Volunteer Coordinator is responsible for managing and growing the volunteer program at WEAVE’svarious thriftstorelocations, which represents the majority of the agency’s volunteer engagement and plays a critical role in supporting revenue addition, the position supports general thrift operations including serving as a key holder, processing donations and providing customer service to shoppers, donors and clients as directed.

This position focuses exclusively on retail volunteers and does not oversee agency-wide volunteer engagement or fundraising events. Instead, it ensures that theretail operation is consistently staffed with trained, supported, and engaged volunteers who contribute meaningfully to store operations. The Retail Volunteer Coordinator works in close partnership with the Retail General Manager and store team to align volunteer efforts with daily operational needs, while also collaborating with the philanthropy and communication departments on recruitment strategies, communications to volunteers,and overall volunteer pipeline development.

Success in this role is measured by consistent volunteer coverage, strong volunteer retention, positive volunteer experience, and alignment with retail operations goals.

Essential Functions:

Coordinate all aspects of theWEAVE Thrift volunteer program and serveas the primary point of contact for retail volunteers.
In collaboration with the Community Engagement Coordinator, schedule, advertise and co-facilitate monthly volunteer orientations.
Collaborate with the Retail General Manager to align volunteers with store priorities, including sales floor support,Donation Center, merchandising, and organization.
Ensure theaccuratemaintenance ofrecords of volunteer hours, participation, and engagement in volunteer database .
Orient and train volunteers instore and donation center operations,dutiesandcustomer service expectations.
Build strong relationships with volunteers to foster retention and long-term engagement.
Create a welcoming, inclusive, and mission-driven volunteer environment within theretailstores and donation center.
In collaboration with the Philanthropy& Communications Department, develop and implement strategies for volunteer recognition and appreciation, particularly for high-frequency volunteers.
Coordinate and support group volunteer opportunities within theretailoperation(corporate groups, schools, service organizations) andensure group experiences are organized, meaningful, and aligned with store capacity and needs.
Partner with the Community Engagement Coordinator to ensure a seamless volunteer experience across recruitment and placement.

Retail Operations Support(45%)

Oversee donation center operations including donation acceptance,processing in-kind donations,pricing and sorting items as directed.
Provide excellent stewardship and customer relations with all in-kind donors.

Other Responsibilities(5%)

Attend and participate in staff meetings and relevant committees.
Represent WEAVE in volunteer-related community networks as appropriate.
Other duties as assigned.

Qualifications:

AA or BA degree in a related field preferred; relevant experience may be substituted.
Minimum of two years of experience in volunteer coordination, retail operations, customer service, or related field.
Retail or thrift store experience strongly…