BMW Sacramento​/MINI Service Drive Acquisition Specialist

Join The Niello Company – Driving What’s Good for Over a Century! If you’re passionate about making a positive impact, supporting others, and growing both personally and professionally, The Niello Company is the place for you! We take pride in setting high expectations while valuing every team member, creating an outstanding experience for our customers and a workplace our employees are proud to call home.

Be a part of our high-performing and driven Buy Center team by joining The Niello Company as a Service Drive Acquisition Specialist! This role will be based out of our various dealership locations throughout the greater Sacramento area, working closely with our Service departments to build the “Niello Buys Cars” initiative!

• Driver's License
• Sales License

• High school diploma or the equivalent.

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

• Spend time indoors in air-conditioned areas.
• Sitting on a regular basis.
• Standing on a regular basis.
• Walking on a regular basis.
• Bending, twisting and/or stooping infrequently.
• Kneeling and/or squatting infrequently.
• Lifting 25 lbs. to 50 lbs.
• Infrequently reaching and/or lifting overhead.
• Infrequently climbing stairs.
• Repetitive hand/finger movement on a regular basis.
• Grasping/grabbing with hands infrequently.
• Pushing and pulling.

• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

• Purchase a minimum of 15 vehicles per month.
• Appraise at least 20 cars per day.
• Utilize CRM for communication with customers as required. Complete all service drive CRM tasks.
• Maintain an average response time of 10 minutes or less.
• Log every activity in CRM with supporting notes.
• Engage with customers in the service drive and make all follow up/next day calls.
• Present offers to at least 10 people per day
• Process all required documentation to purchase a vehicle.
• Add purchased units into the store’s inventory using DMS.
• Maintain at least a 50% review to purchase ratio.
• Obtain at least 3 customer testimonials per month.
• Responsible for daily, weekly, and monthly reporting.
• Develop relationships with guest and lead them through the acquisition process.
• Follow up with customers after the acquisition process.
• Understands, keeps abreast of, and comply with federal, state, and local regulations that affect vehicle sales.
• Follow all Documented Niello Buy Center and Appraisal Processes.
• Attend all Required Meetings.
• Maintains professional appearance in accordance with employee handbook.
• Other duties as assigned.

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