Commercial Account Manager Job Sacramento area,California USA,Sales

At Luxer One, we're committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the problem in multifamily apartments, placing lockers in Libraries for a convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers.

As a Commercial Account Manager - Major Accounts, you will manage full-cycle account management motion - from prospecting through retention and expansion. In this role, you will work closely with existing customers to expand their Luxer One systems, and collaborate across functions with Marketing, Customer Success, Operations, Product, and Finance.

What You'll Do:

* Be the first point of contact for customers
* Support commercial accounts through their lifecycle
* Upsell new products, services, additional locations, and replacements
* Work with existing customers to expand their Luxer One systems
* Proactively manage client relationships; ensure the Luxer system continues to meet their needs
* Ensure customers pay invoices on time; follow up on outstanding AR
* Ensure customers submit Purchase Orders for new locations
* Partner with clients on product improvements — act as their voice internally
* Collaborate with Marketing on customer case studies as a sales enablement tool
* Serve as the technical master for each customer's Luxer infrastructure
* Escalate technical or product issues; resolve directly when within scope`
* Develop and maintain deep knowledge of the full Luxer One product suite
* Assist the Project Management team with onboarding and new customer locations
* Collaborate with CS, Operations, and Product to address customer inquiries
* Provide actionable customer feedback to Product Development
* Maintain accurate CRM records (Zoho) across all accounts and pipeline
* Must develop and maintain deep technical knowledge of Luxer One's hardware and software ecosystem

OUTCOMES

* Pipeline generated, advanced, and closed within assigned segment
* Revenue targets met or exceeded (new logos + expansion)
* Client retention and satisfaction across portfolio
* Invoices paid and POs submitted on time
* Technical issues resolved quickly with minimal client disruption
* Clean, up-to-date CRM records

KEY INTERACTIONS

Internal:
New Ventures Lead, Customer Success, Operations, Product, Marketing, Finance
External:
Clients, Leads and Prospects, Property Managers, Decision-Makers

KPIs

* NPS > 80
* Upsell / expansion revenue per account
* Accounts current on invoices (% on-time payment)
* PO submission rate for new locations
* CRM hygiene scorecard
* Response time on escalations

At a Minimum, You Should Have

* 3+ years account management or AE experience required (SaaS/hardware/tech preferred)
* Be Humble, Hungry, People Smart — self-starter who stays focused on the customer
* Bachelor’s degree or equivalent experience
* Willingness to travel on a frequent basis (up to 25%)
* Demonstrate success in building strong direct relationships with customers
* Self-directed, with a track record of succeeding in ambiguous situations
* Creative problem solving – this is a program in its early phases; you will have to overcome unforeseen challenges.
* Must be able to appear in-person for work in the Charlotte, NC or Sacramento, CA area

What You'll Get

We believe that taking care of our team means more than just a paycheck. That's why we offer a well-rounded benefits package designed to support your health, growth, and work-life balance. Our offerings include comprehensive medical, dental, and vision coverage, a 401(k) plan with employer match to help you invest in your future, and tuition reimbursement to keep your career moving forward.

You'll…