Service Account Manager

Tracking Code
5914

Job Description Position Summary The Service Account Manager is responsible for driving growth of Southland Industries’ service business by developing new customer relationships, expanding existing accounts, and serving as a trusted advisor for building owners and facility managers. This role focuses on selling service maintenance agreements, repair services, retrofit projects, and other owner-direct solutions within an assigned territory. Acting as a single point of contact for customers, the Service Account Manager partners closely with operations, service technicians, and internal stakeholders to deliver exceptional customer experiences while identifying opportunities to expand Southland's service offerings.

Through proactive prospecting, strategic account management, and consultative selling, this individual plays a key role in achieving revenue goals, strengthening long-term customer partnerships, and positioning Southland Industries as the preferred building solutions provider.

This position requires strong business development, relationship management, and sales execution skills, along with the ability to collaborate across teams to ensure customer satisfaction, support service delivery, and drive profitable growth. The Service Account Manager is accountable for maintaining a healthy sales pipeline, achieving annual sales targets, and identifying opportunities that create lasting value for both customers and Southland Industries. Position Details Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.

Sells new service maintenance agreements and truck-based service & project work. Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections. Develops and maintains positive relationships within assigned customer accounts.  Oversees the sales process and acts as a “One Southland” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.  

Maintains regular communication with customers. Coordinates with Service team to ensure customer satisfaction. Promptly addresses concerns and advocates for customers when performance or billing issues arise.  Continuously generates new sales by using existing and potential customer networks and  social networking.  Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings. Develops and executes customer account plans for key and target customers.  

Proactively contributes to the maintenance agreements renewal process, while seeking to increase scope and/or value prior to renewal. Achieves annual sales plan within approved cost budgets and target gross profit levels, meeting required sales and sales activities. Partners with Service Supervision and Technicians for repair and replacement opportunities. Maintains Sales Pipeline of opportunities and sales tracking – communicating with operations for forecasting and turnover meetings.

Qualifications Bachelor’s Degree in relevant field or equivalent training and experience, such as trade-level training or industry  2+ years of direct relevant experience

Knowledge, Skills and Abilities:

List no more than six (6) essential KSAs, including system-relevant technical skills. Strong knowledge of service policies, procedures and capabilities Strong verbal and written communication, including presentation skills Strong customer service skills and ability to develop…