Flex Customer Service Officer

Overview

Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We are committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce. We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more.

Employees are provided with the tools and knowledge they need to be successful and hands-on management support. Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list. Sunstates Security’s mission and vision focus on honor, integrity, and trust. If you’re searching for a career with challenging and rewarding opportunities, explore the possibilities at Sunstates Security.

As a proactive security partner for some of the country’s leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Sunstates Security is hiring a Flex
Customer Service Officers in the surrounding areas of Sacramento, CA area with a pay rate of $31/hr, paid weekly
. Must be available to work any shift/any day.

Includes a Positive Work Environment With The Following Benefits

• Commute-friendly location
• Extensive industry training
• Advancement opportunities

• CA Guard Card/ 40-hour Certificate preferred
• CPR Card
• To be considered, only those applicants who have submitted their most recent applications/resumes will be reviewed.
• Successfully complete Sunstates background check which includes a 10 Panel Drug Screen and the client’s more extensive background check
• Must be 21 years of age or older with a valid driver’s license, a clean driving record, and more than 3 years of driving experience

• Provide exceptional customer service by upholding our standards in a friendly, professional, and courteous manner.
• Conduct exterior and interior patrols of multiple buildings at a given time.
• Ability to answer questions in a timely and professional manner for corporate employees and visitors.
• Maintain composure and a proactive attitude in addressing issues with the ability to develop practical solutions with minimal supervision.
• Prepare all required written reports in an ongoing and timely manner, including but not limited to:
  Daily Activity Reports (DARs) and Incident Reports.
• Ability to use technology proficiently using platforms like Slack, Email.
• Operate phones, radios, and computer systems and applications such as MAC IOS, Microsoft Office 365, and Google Suites
• Monitor Closed Circuit Television (CCTV) and alarm panels for emergencies and potential issues
• Follow site-specific post orders, pass down messages, and comply with employee handbook guidelines at all times
• Conduct interior and exterior patrols within an office, and industrial complex

A Security Officer may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Security Officer will read and become extremely knowledgeable of Post Orders and SOP, and will be able to act quickly and efficiently according to such directives.

CA Guard Card

The Sunstates customizable benefits package includes the following minimum components:

• Affordable Care Act compliant Medical Benefits Program
• Dental Insurance Program
• Free Life Insurance
• Disability Insurance
• Paid Time Off & Bereavement Leave
• Paid Holidays
• Direct Deposit or Pay Cards
• Employee Incentives
• Referral Bonuses
• Employee of the Month Award
• Education Reimbursement
• Service Awards
• Employee Involvement Initiatives
• Management Mentoring and Support
• Career Advancement
• 401K program

We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

• Entry level

• Contract

• Other

• Security and Investigations