Telecommunications Systems Technician III

Telecommunications Systems Technician III

Apply for the Telecommunications Systems Technician III role at the California Governor's Office of Emergency Services (Cal OES).

• Respond to and resolve the most critical and complex public‑safety communications problems for State Agency clients.
• Lead and supervise one or more technicians; may act as area supervisor in their absence.
• Operate and maintain public‑safety communication networks and equipment, following FCC rules and Cal OES procedures.
• Plan, organize, oversee, and coordinate work activities of other technicians within an assigned geographic shop or microwave area.
• Communicate effectively with customers and coworkers, resolving issues and collaborating on solutions.
• Maintain proficient use of Microsoft Office products (Word, Outlook, Excel).
• Travel to remote locations, high elevations, and inclement weather conditions as required.
• Work a 1 pm–10 pm, Monday–Friday night/swing shift in Sacramento.

• Microwave Communications Experience (RF propagation, link budgets, key performance indicators).
• 24/7 NOC or mission‑critical operations experience.
• Proficiency with SNMP‑based monitoring platforms and ticketing systems such as Solar Winds and Service Now.
• Advanced troubleshooting across microwave, IP, and transport layers.
• Knowledge of TDM, SONET/SDH, Ethernet backhaul, and MPLS for microwave transport.
• Familiarity with UPS systems, battery plants, generators, HVAC, and remote telemetry.
• Incident management experience (triage, prioritization, escalation, documentation).
• Strong documentation skills; accurate logs, tickets, shift notes, outage reports.
• Effective communication and coordination with field technicians, engineering teams, vendors, and management.
• Reliability in a 24/7 environment (nights, weekends, holidays).

• Shift Lead or Team Lead experience.
• Leadership and mentorship abilities for junior and mid‑level technicians.
• Technical training experience (creating and delivering SOPs, troubleshooting guides).

• Free parking.
• On‑site gym and locker room.
• Electric carport.
• Excellent CalPERS state pension plan.
• 401(k) and 457(b) plans.
• Flexible schedules.
• Generous paid time off.
• Health, dental & vision insurance.
• Investment in career development.

Associate

Full‑time

Engineering and Information Technology

Public Safety