Field Service Technician

Field Service Technician

at sweetgreen

1629 S Street, Sacramento, CA 95811

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at sweetgreen

1629 S Street, Sacramento, CA 95811

Sweetgreen is on a mission to build healthier communities by connecting people to real food. Here at sweetgreen's Automation Team we're working to integrate our meal assembly automation - the Infinite Kitchen (IK) - into new and existing restaurants. Our goals are to improve the daily routines for our restaurant staff, optimize their workflows, and enable an outstanding customer experience.

As sweetgreen expands its footprint of automated kitchens, we are looking for a Field Technician I - Automation Maintenance to maintain our automation equipment across the country and train new technicians.

This is an ideal role for someone with technical field experience, excited to work on cutting-edge restaurant technology while supported by a great company culture and team.

This is a full-time hourly role based in Northern California, with an average of 50 guaranteed hours per week (10 hours of overtime paid at 1.5X), and up to 60% travel within the West Coast Region. The first 4-6 weeks of onboarding are based in Boston, with quarterly trips to Boston thereafter.

Travel expenses and travel time are fully compensated. Excellent benefits including health insurance (with dental and vision), mileage reimbursement, and 401 (k) plan!

When on site, hours vary but will likely be early mornings on weekdays, with limited emergency service visits on weekends. All applicants must be available and eligible for different forms of travel within the United States (plane, train, bus, taxi/rideshare apps). A valid driver's license and a car suitable for work travel are also required.

What you will do:

* Follow our standard operating procedures (SOP's) to perform preventative maintenance and field repairs on our Infinite Kitchens in the field.

* Implement prescribed hardware upgrades to existing IK's.

* Work remotely with senior technicians, HW, and SW engineers on unique technical issues if/when they arise.

* Create, update and maintain field repair reports/work tickets with relevant details (photos, videos etc)

* Look at your upcoming schedule and autonomously plan your work at various locations within a given week.

* Build positive relationships with the head coaches and team members at the stores within your region. Have a sense of ownership for the performance and experience that the IK's in your region are providing.

* Provide hands on training and oversight to head coaches on common cleaning procedures and any changes that are made to our store team member SOP's.

* Provide feedback to automation team engineers based on learnings and/or discoveries made in the field.

* Perform other tasks when not traveling, including:

* Updating documentation and field maintenance reports

* Assist with creating and updating maintenance SOPs and training materials

* Receiving and shipping parts

Who you are:

* 2 or more years of related work experience, such as:
Service Technician, Assembly Technician, Robotics Technician, Mechanic, Plumber, IT, HVAC, etc.

* Flexible to travel and work around restaurant operating hours, including dealing with unexpected issues. On rare occasions, outside work hours

* Familiar with troubleshooting of complex systems (mechanical, pneumatic, plumbing, electrical, etc)

* Highly proficient at working with your hands on mechanical assemblies

* Some level of electrical and plumbing proficiency

* Proficient in digital tools such as Google Docs and Sheets, able to learn new software tools quickly, such as Jira for work orders or task management

* Excellent communication, both in person and via telephone

* High level of attention to detail. Especially relating to the creation and maintenance of documentation.

* Excited about being part of a new and fast-growing industry!

* Available to travel within the West Coast region up to 60%

* Familiarity with hand tools, power tools, Volt/Ohm Meter, etc

* Capable of climbing, bending, and stooping for extended periods of time.

* Ability to lift up to 50 lbs.

* Capable of communicating clearly in English.

What you'll get:

* Highly competitive pay + bonus plan

* Three…