Service Supervisor

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Responsible for in-field training, coaching, supervision and monitoring of delivery of quality service to all customers by the company’s service professionals.

• Directs, monitors and motivates service professionals to provide quality service to all customers.
• Provides continuous, up-to-date in-field training and coaching to service professionals.
• Conducts random quality audits of accounts in compliance with branch goals.
• Takes responsibility of servicing pest routes when necessary.
• Spends approximately 10% of time in the office and 90% in the field
  • Performs pest control, termite control or homes services production work approximately 40% of time spent in the field
  • Inspects pest management work performed by service professionals and coaches to ensure compliance with company standards approximately 50% of time spent in the field

• High school diploma or general education degree (GED)
• 2-year degree is preferred but not required
• 1-2 years of industry experience required
• 3+ years of industry experience preferred
• Must possess a valid driver's license in state of residence
• Ability to read and interpret documents such as safety rules, operating and procedural manuals
• Basic communication skills required, advanced verbal communications skills preferred
• Ability to write routine reports
• Effective coaching, teaching, mentoring skills
• Knowledge of service protocols/application requirements for commercial pest and rodent management
• Operates a commercial, company assigned vehicle in accordance with state laws and company safety standards at all times

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 15 pounds regularly and 15-20 lbs frequently, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Exerting up to 50 lbs of force to move objects is required occasionally.
• Use legs and/or hands and arms to ascend or descend ladders, stairs, scaffolding, ramps, poles, etc., in a manner that exceeds what is required for ordinary locomotion.
• Maintain his/her balance when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces; balance exceeds that needed for ordinary locomotion.
• Bend legs and spine downward and forward to crouch or squat, and bend legs at the knee to come to rest on a surface with one or both knees, including crawling on hands and knees or hands and feet.
• Push objects forward, downward, or outward with sustained force using the upper extremities to press with steady force, and drag, draw, haul, or tug objects with sustained motion using the upper extremities to exert force.
• Extend his/her hands and arms in any direction to reach objects, and move objects from a lower to a higher position, or move objects horizontally from one position to another, by lifting or carrying objects either in his/her hands or arms or by strapping equipment to the body; requires substantial use of upper extremities and back muscles.
• Use touch of skin to perceive attributes of objects, such as size, shape, temperature, or texture; particularly fingertips.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in…