Field Service Technician - Casino Gaming; Santa Rosa, CA)

We are seeking a Field Service Technician to support gaming, fintech, kiosk, ATM, and loyalty equipment across Graton Casino and surrounding locations throughout Northern California. This role is ideal for someone who enjoys hands‑on technical work, troubleshooting complex equipment issues, traveling between customer sites, and delivering exceptional customer service in a fast‑paced casino environment.

• Troubleshoot, diagnose, and repair kiosks, ATMs, slot machines, and related gaming/fintech equipment
• Perform preventative maintenance to ensure optimal equipment performance and reduce downtime
• Provide technical support to customers on operational and maintenance-related issues
• Diagnose mechanical, hardware, software, networking, and system failures using established procedures
• Serve as the primary customer contact for technical service and support-related concerns
• Conduct site surveys and assist with installations, upgrades, and equipment deployments
• Maintain accurate inventory and documentation for parts, repairs, and service activity
• Travel throughout the assigned service territory, including support for Graton Casino and surrounding regions from Lake County to San Pablo
• Participate in an on-call rotation schedule approximately once every four weeks
• Support additional field locations and team members as business needs require

• High school diploma or GED required; technical or vocational training preferred
• 2+ years of technician or field service experience in a customer-facing environment preferred
• Prior casino, gaming, ATM, kiosk, or fintech equipment experience is highly preferred
• Experience with networking, hardware troubleshooting, software support, and IT systems is strongly desired
• Strong troubleshooting, analytical, and problem-solving abilities
• Ability to work independently while managing multiple service calls and priorities
• Strong communication and customer service skills
• Comfortable with moderate to extensive travel throughout Northern California, including occasional overnight stays
• Valid driver’s license and reliable transportation required
• Ability to obtain and maintain a gaming license
• Ability to lift up to 50 lbs and safely work with tools and technical equipment
• Comfortable working in casino and customer-facing environments

• Delivering timely and effective technical support with minimal downtime for customers
• Building strong customer relationships through professionalism and responsive service
• Maintaining strong organization, inventory accuracy, and detailed service reporting
• Demonstrating adaptability and accountability in a fast‑paced field environment
• Working independently while remaining collaborative and supportive of teammates
• Showing initiative, continuous learning, and a willingness to grow within the technician career path

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