Case Manager

It is an international movement, part of the Universal Christian Church. Its message is based on the Bible and its ministry is motivated by love for God. The Salvation Army’s mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination.

The purpose of this position is to assist clients of the Transitional Living Program in preparing for and accessing affordable housing, as well as developing job‑search skills and achieving self‑sufficiency to maintain housing.

• Adhere to agency policies and procedures.
• Provide housing case management to clients, including intake, assessment, information and referral, application assistance, placement, and follow‑up services.
• Implement case management standards required by all funding sources, including those of the Salvation Army.
• Establish and maintain a housing referral system with landlords, rental agencies, management companies, and regional housing authorities.
• Coordinate periodic workshops on housing, employment, and related issues.
• Maintain accurate and confidential case records for each client served.
• Enter, track, and review Bridges client data.
• Conduct case management sessions with each family at least twice a month.
• Attend trainings and complete all required paperwork in a timely manner, meeting supervisory deadlines and productivity demands.
• Act as a role model within and outside the agency.
• Maintain a positive, respectful attitude and communicate regularly with the supervisor about program issues.
• Report to work on time and fully prepared to perform duties.

• AA degree in a related social services field and/or 1–3 years of experience, or a combination of education and experience.
• Experience in the housing arena, accessing housing for clients, conducting case management, and providing outreach and education services.
• Ability to read, analyze, and interpret common technical, financial, and legal documents.
• Ability to respond to inquiries and complaints from customers, regulatory agencies, or community members.
• Valid California Class C driver’s license and ability to drive a Salvation Army vehicle.
• Must be 21 years or older.
• Completes the Salvation Army vehicle course training.
• Ability to work well under pressure and meet deadlines.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis.
• Ability to grasp, push, and/or pull objects.
• Ability to reach overhead.
• Ability to operate telephone and computer.
• Ability to lift up to 25 lbs. for administrative positions.
• Ability to process written, visual, and/or verbal information.
• Ability to operate basic office equipment and tools (PC, fax machine, telephone, calculator, copier, printer).

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. The Salvation Army will attempt to satisfy reasonable accommodation requests without undue hardship.

Entry level

Full‑time

Health Care Provider, Non‑profit Organization