Social Worker Supervisor

Social Worker Supervisor I – County of Monterey Position Information

Under general direction, the Social Worker Supervisor I plans, organizes and supervises social service and employment staff engaged in providing information and referral services, adult protective services, in‑home supportive services, home placement services, child protective services, emergency response services and/or employment services; performs other related work as assigned.

Social Worker Supervisor I is the first supervisory level in the series. Social Worker Supervisor I differs from the next lower classification of Social Worker IV in that the former is the first line supervisor. Social Worker Supervisor I differs from Social Worker Supervisor II in that the latter is at the second supervisory level and requires a Master’s degree.

Incumbents in the Social Worker Supervisor I classification generally receive direction from a Program Manager or other management‑level classification. A Social Worker Supervisor I supervises a variety of Social Workers, clerical and technical staff, but does not supervise employees in positions that require a master’s degree pursuant to California Department of Social Services (CDSS) Manual of Policy and Procedures (MPP) Division 31 regulations (31.070).

• Plans, assigns, supervises, coaches, mentors, and reviews the work of employees engaged in the delivery of employment and social services; consults with and guides social workers in providing counseling, support and guidance to clients with complex or specialized needs; may be required to work or supervise on‑call
• Reviews and approves forms, applications, court reports, placements, reports of abuse and other documents to verify information or determine proper course of action; reassesses and modifies case plans
• Reviews and approves reports of abuse; suggests or approves placements; may provide information to law enforcement or district attorneys; may testify in court; supports witnesses and victims who must testify in court
• Documents and addresses clients' concerns and complaints
• Selects, trains, evaluates, and disciplines subordinate staff
• Discusses or interprets regulations, rules, policies and programs to clients, applicants, staff and the general public
• Assists and participates in the development of in‑service staff development programs
• Facilitates communication between staff and management; communicates department expectations and activities, policy changes, and regulatory changes; evaluates and recommends service delivery improvements
• Authorizes the provision of social and employment services through the department, provides services, and makes referrals to other agency staff and community agencies
• Provides social services for sensitive or confidential cases, in the absence of assigned social workers or to meet workload demands
• Participates or intercedes in interviews to defuse hostile or angry clients; obtains information on personal issues in difficult or emotional situations; explains decisions or recommendations to clients and family members
• Establishes and maintains effective working relationships and trust with staff, clients, family members, community organizations and the public; collaborates with service providers; facilitates a work environment favoring teamwork, collaboration and mutual respect
• Provides peer support for coworkers facing case related stress
• Develops and prepares court reports, case plans, case narratives and safety plans in automated computer systems
• Enters and retrieves data and narratives from automated computer systems
• Maintains written chronological narrative reflecting personal or other contacts with the client and reasons for the social worker's actions; prepares and maintains case records and databases; communicates decisions, timelines, recommendations and case plans to clients, families and service providers
• Enters and retrieves information from an automated computer system; researches information using the Internet and computer resources
• Receives, approves and prepares correspondence and reports
• Ensures all services are delivered in a respectful, culturally sensitive and…