Program Technician

Position: Housing Program Technician
Job Description

Pacific Staffing is hiring several Housing Program Technicians (Housing Coordinator) to support a mission driven organization who provide various housing options for low-income individuals and families. The Housing Program Technician will manage caseload tasks, performing a wide variety of day-to-day coordination and quality control of eligibility and program terminations in accordance with policy and compliance requirements.

The ideal candidate will have a strong desire to work for a service non-profit organization, possess strong customer service, critical thinking and problem-solving skills. Candidates must be able to pass a critical thinking and problem-solving exam to qualify for an interview.

Pay: $22.41/hour

Location:

Onsite, Downtown Sacramento

Schedule:

Monday-Thursday 7:30 am - 5:30 pm, Friday 7:30 am - 4:30 pm, Every Other Friday Off

PRIMARY RESPONSIBILITIES:

• This is the entry level role in the Housing Program series. Housing Program Technicians will perform specific assignments in accordance with established policies and procedures:
• Client Service
• Implement the departments Mission Statement in all aspects of customer service
• Counsel applicants, tenants and owners on program rules and regulations
• Monitor payment agreements
• Respond quickly by telephone or in writing to inquiries
• Operations
• Implement caseload management process for program participants
• Performs annual, interim, and special recertification of participants; receives, reviews, and processes recertification packets
• Calculates and determines initial and continuing eligibility to receive assistance under various programs
• Implement Housing Quality Standards inspections process and ensure that regulations are met
• Conduct initial and annual interviews with clients
• Coordinate orientations and briefing sessions for pre-applicants, qualified applicants and program participants
• Review and apply pertinent provisions of program rules and regulations
• Negotiate rent with landlords for housing units and schedule
• Inspections
• Prepare and maintain accurate and detailed case files
• Verify ownership of property
• Evaluate unlawful detainer reports and credit and criminal background checks
• Non-acceptance and Termination Process
• Prepare written reports and correspondence as required
• Monitor case files for program violations and recommend further action
• Represent Agency at tenant conferences, reviews, hearings and court proceedings
• Assist with disputes and conflicts
• EDUCATION AND EXPERIENCE:
• High School Diploma or GED
• Must have at least two (2) years' experience in customer service, administration or client service-related role

Candidates will be required to complete and pass a 90min online exam with a 70% or higher passing grade. The exam will consist of critical thinking, problem solving and some basic math questions. #apply today