Case Manager

Full-Time;
Monday - Friday, 8:00am-4:30pm

$24-25 Hourly Wage

Medical, Dental, Vision, and Life Insurance;
Employee Assistance Program; 403(b) retirement plan;
Paid Holidays, Sick, and Vacation

Sacramento, CA (this position is not eligible for full-time remote)

The STEP Case Manager is responsible for supporting Transitional-Aged Youth (TAY) clients in our Short-Term Emergency Placement Program (STEP) shelter (90 days) who are actively experiencing homelessness. The Case Manager will develop case plans with clients that may include document readiness, service referrals, advocacy, education or employment readiness, substance abuse recovery, other housing referrals and mental health support. The Case Manager maintains a caseload and provides inclusive, trauma-informed, strengths-based case management.

Services are provided on site at the shelter and at the Center's main location in Lavendar Heights.. The Case Manager will also maintain documentation of case management services via the programs database, as well as in Homeless Management Information System (HMIS). This position is part of a youth-focused team which includes housing advocates, peer support specialists and mental health professionals.

• Provide case management for transitional-aged youth clients who are actively experiencing homelessness.
• Support clients with crisis intervention, resource navigation, advocacy, mental health and housing support.
• Support program implementation, documentation, and compliance.

• Complete client intakes to assess client needs and program eligibility. Provide ongoing intensive case management in collaboration with outside agencies to secure wrap around services for an ongoing client caseload of up to 14 active clients and around 20 aftercare clients.
• Develop 90-day case plans for clients to meet immediate and longer-term needs; work with each client to achieve document readiness for housing programs, develop safety plans; develop short and long-term goals with clients, including a safe and stable housing plan.
• Work with clients on behavioral contracts when needed, to work toward successful exits.
• Maintain precise and accurate documentation of client goals and needs, case management services delivered, including maintaining client files and service entries in the Center’s client database and HMIS.

• Assist clients who are in crisis with safety planning and building healthy coping skills.
• Assist clients in overcoming barriers to achieving case goals in the areas of housing, transportation, employment, education, mental health, sexual health, healthcare, food and basic needs.
• Establish and strengthen relationships with community referral partners to more effectively navigate available resources and advocate on behalf of clients to assist them in progressing toward their individualized goals.
• Assist in other housing services like serving meals, facilitating bi-weekly house meetings, workshops, and other shelter-related duties.

• Accurately and completely record client profile information, all services provided to clients, and client progress/successes in the client data systems daily per agency guidelines.
• Collaborate with and contribute to building a robust referral database and standard operating procedures to assist clients in accessing LGBTQ+ culturally affirming housing, medical and mental health service providers, legal aid, crime victim services, subsidized health insurance coverage, public assistance programs, government issued identification, and LGBTQ+ affirming business and professional services, faith communities, sports…