Service Coordinator Outreach

REPORTS TO : Program Manager/Director of Nor Cal Programs

HOURS : 40

CLASSIFICATION : Hourly

REQUISITION NUMBER: 1803

SUMMARY : The City of Sacramento Department of Community Response (DCR)- Case Carrying Outreach Program is a Community Outreach Services Program that will provide outreach and engagement services to unhoused community members experiencing homelessness in each Council District in partnership with city personnel departments and partnering CBOs. The Service Coordinator I Outreach is a member of the Community Outreach Services Program.

Its primary tasks include but are not limited to street outreach and engagement (including encampments, river trials, safe camping etc.), case management, linkage, resources and stabilization services as well as any other supportive services to meet each program member specific needs. Step Up on Second fully implements the Housing First and Harm Reduction models of service delivery. Employment is based on contract and contract renewal.

• Opportunities for growth and professional development.
• Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
• Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
• 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

DUTIES : The following reflects essential functions for this job but does not restrict other tasks, which may be assigned:

• Engages people without homes to initiate contact, develop rapport, trust and assess individuals for service needs.
• Each Service Coordinator I should carry a case load to 25-30
• Evaluate immediate needs such as crisis intervention, medical attention, showers, clothing, food, emergency shelter, etc.
• Evaluate appropriate triage or linkage to housing, health, and financial resources to help resolve homelessness and refer to community partners.
• Engage assigned members to achieve their goals and objectives and report to the team and qualified staff regarding changes members of level of functioning, support networks, adequacy of living arrangements, financial status, physical health, level of self-care.
• Assist members to reach document ready, (, SSI Card, Birth Certificate, etc.).
• Link members to community housing resources such as mainstream benefits, CalAIMs, etc.
• Work in collaboration with other local outreach teams to schedule collaborative outreach events to provide whole person care in the field.
• Provide transportation to support stabilization efforts.
• Maintain member files in compliance with funder requirements.
• Assist with the collection of data, and submission of quarterly/annual reports.
• Attend all Step Up staff meetings and training courses as requested.
• Coordinate with City Department of Community Response as well as Library, Police, Fire, Public Defender, Parks, and Recreation to support, assist with homeless population education to staff and linkage to services.
• Support in the effort to achieve all contract assigned performance benchmarks.

• Complete the homeless survey tool on all homeless individuals encountered to determine severity of need.
• Complete all intake and enrollment program documentation paperwork and upload into appropriate data system EHR Welligent or Clarity and or files.
• Maintain member files in compliance with funder requirements.
• Assist with the collection of data, and submission of quarterly/annual reports.
• Enter all member demographics into EHR Welligent and Clarity.
• Enter all case management documentation in GIRP format (Goals, Intervention, Response, Plan) and organizational documentation into…