Senior Housing Services Coordinator

Department:
Community Impact

Location:

Forrest Palms, 1825 El Monte Avenue, Sacramento, CA 95823

Reports To:

Director of Resident ServicesFLSA Status:
Non-Exempt Status:
Part-Time 10 hours per week (Tues & Thurs 10am - 3pm)

Job Summary The Senior Housing Services Coordinator supports the housing stability, independence, and overall well-being of senior residents through individualized resident support, resource navigation, referrals, and community engagement. The Coordinator works collaboratively with residents, property management, community partners, and CHOC’s Community Impact team to identify resident needs, connect residents with appropriate resources, and coordinate educational, social, and wellness activities that promote healthy aging and quality of life.

Services are tailored to the assigned property and available part-time hours.

Responsibilities Provide individualized, nonclinical resident support to identify needs, discuss goals, connect residents to resources, and follow up on referrals as appropriate to the resident’s circumstances and available work hours.

Assist residents in addressing barriers to housing stability and aging in place, including access to benefits, food, transportation, financial assistance, healthcare, and other community supports.

Conduct resident check-ins and basic service-needs screenings, as appropriate; refer residents requiring intensive case management, clinical assessment, or specialized care to qualified providers.

Maintain timely, accurate, and confidential records of resident contacts, needs, referrals, follow-up, activities, and service outcomes consistent with CHOC procedures.

Engage residents in identifying interests and priorities and coordinate feasible educational, social, recreational, health and wellness, and community-building activities aligned with CHOC’s Annual Roadmap.

Conduct outreach and encourage inclusive resident participation in programs and available services.

Maintain current and relevant community resource information and relationships with local service providers to support referrals and on-site partnerships.

Provide residents and, when appropriate and authorized, family members or caregivers with information and referrals regarding senior and long-term support services.

Prepare routine service activity reports and other documentation required by supervisors, funding sources, or applicable property agreements.

Coordinate with property management and CHOC colleagues while maintaining appropriate confidentiality and professional boundaries.

Coordinate and provide guidance to resident volunteers, student interns, or other volunteers when assigned and within available hours.

Identify urgent resident safety or welfare concerns and follow established CHOC reporting, referral, and emergency procedures; the position does not provide 24-hour crisis response.

Candidate Requirements

Education:

Associate’s or bachelor’s degree in social work, human services, gerontology, or a related field preferred; equivalent relevant experience considered.

Experience:

Experience supporting older adults, low-income households, resident services, or community-based programs preferred.

Experience with community engagement and resource navigation desirable.

Skills and Qualifications Knowledge of or ability to learn local resources and benefits relevant to older adults and low-income residents.

Ability to provide empathetic, culturally responsive, resident-centered support while maintaining boundaries and confidentiality.

Ability to plan and coordinate small-scale activities and manage priorities independently within limited weekly hours.

Effective oral and written communication, basic computer proficiency, and accurate recordkeeping skills.

Ability to collaborate with…