Customer Service Advisor - Mortgages

Customer Service Advisor
- Mortgages Spider is advertising on behalf of Saffron Building Society, who are looking for a Customer Service Advisor to join their team in Saffron Walden, Essex. This is a full-time, permanent position, working 9am 5pm, with hybrid working to be agreed with your line manager following training.

Salary: £26,000 £ 27,000 per annum

• 33 days holiday including bank holidays
• buy/sell holiday scheme
• performance-dependent annual bonus
• pension with 5% employee and 8.5% employer contributions (subject to eligibility and T&Cs)
• salary sacrifice schemes
• health and dental benefits
• life assurance and income protection

As a Customer Service Advisor
- Mortgages, you ll support existing mortgage members with their retention options, helping them through the process while delivering excellent customer service.

• Managing customer and broker enquiries by phone and email
• Producing mortgage illustrations, issuing offers and keeping cases progressing
• Processing product switches and retention administration accurately
• Completing scripted, non-advised customer interactions around retention options and relevant contract variations
• Identifying when customers may need advice or additional support and referring them appropriately
• Working collaboratively across the team and wider Society to deliver positive customer outcomes

The role offers hybrid working following the training period, agreed with your line manager. A greater office presence will be required during your first 6 8 weeks while training takes place.

You ll be friendly, organised and accurate, with the confidence to communicate effectively with customers and a genuine commitment to great service.

You ll enjoy following processes, keeping cases on track and working as part of a supportive team. Mortgage or financial services experience would be advantageous but isn t essential strong customer service experience, a positive attitude, curiosity and willingness to learn are equally valued.

Saffron Building Society is focused on Building Happy for its members, colleagues and communities. They promote a collaborative and inclusive culture where individuality is respected and people are supported to develop and deliver the service their members deserve.

Spider is committed to equal opportunities and welcomes applications from suitably qualified candidates. Please advise us of any reasonable adjustments required during recruitment. Please check your inbox and spam/junk folder for correspondence.