Administrative Coordinator; Outpatient Therapy Clinic Job Saginaw area,Michigan USA,Administrative/Clerical

Position: Administrative Coordinator (Outpatient Therapy Clinic)

SCCMHA JOB VACANCY ANNOUNCEMENT

CLASSIFICATION: Administrative Coordinator (Outpatient Therapy Clinic)

PAY GRADE: $46,936.57 - $56,568.17 Annually

POSITION SUMMARY: Under the supervision of the Mental Health Supervisor (Outpatient Therapy Clinic), supports the Outpatient Therapy unit to act as a champion for unit related to scheduling and compliance monitoring. Performs administrative tasks which may involve any area of department operations, such as business functions and information management. Assistance in development of procedures for smooth operation of the department is involved in the quality improvement process.

Assists with monitoring timeliness requirements and needed documentation, obtaining required information, and related activities. This position will be knowledgeable about and actively support culturally competent recovery-based practices; person centered planning as a shared decision-making process with the individual, who defines his/her life goals and is assisted in developing a unique path toward those goals; and a trauma informed culture of safety to aid person served in the recovery process.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provides information management, such as performance reporting, collection of data and information, use of the Internet, creation of databases, spreadsheets and generating reports using computer software such as Microsoft Word, Microsoft Excel, Microsoft Access, Sentri and Data Warehouse.

Provides administrative support to program supervisors in all aspects of program operation. Staff scheduling, monitor department performance in quality indicators, documentation of service, etc. May prepare written reports from data. Assists the Supervisor in the management of the Outpatient functions, up to and including assigning tasks to other staff.

Reviews and prepares agendas for meetings and requests additions to the agenda from the applicable staff; maintaining these document for permanent recordkeeping.

Acts as a champion to monitor the timeliness standards related to intakes and follow-up care. Notifies staff of these standards for updates on progress. Works collaboratively with administrative staff to achieve these standards.

Monitors for timely call backs to persons served requesting appointments, rescheduling appointments, regarding Medicaid notices and redetermination.

Assists persons served and/or their families in completing Medicaid Spenddown paperwork.

Insurance enrollment and verification for clinicians working in the Outpatient Clinic.

Assists with sending Advance Notice of Benefit Determinations and closing cases/completing Discharge Summaries for administrative closures.

Assists and coordinates in the preparation of internal audits and reviews.

Supports the Supervisor for quality improvement within the department, such as generating recommendations for process improvements and regulatory compliance.

Assists in the coordination, organization and/or facilitation of department trainings for procedures, processes, and various topics for the improvement of services.

Will assist persons served and/or their families in filling out forms, or assisting in general questions. After assisting with filling out forms for barriers, complaints, or grievances, the information is forwarded to the appropriate person.

Discuss department situations with the Supervisor to ensure proper services to persons served and other visitors are obtained.

Provides back-up support to other staff within the Outpatient Clinic when needed such as handling incoming calls or walk-ins and maintains the clerical and administrative functions so that it runs as a smooth department.

Handles situations that require immediate attention when the Supervisor is unavailable or delegates this duty.

Schedule and assist with implementation and monitoring of telehealth services.

Performs other functions as assigned by the Supervisor.

Adheres to the mission, vision, core values and operating principles of SCCMHA at all times.

Conducts day prior calls to persons served/families as a reminder of their upcoming appointments, rescheduled appointments or cancellations as necessary.

Orders office supplies and…


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