Usher

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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Fills out various forms for scheduling purposes
• Assesses area for cleanliness prior to event/clean up and messes prior to doors
• Helps in maintaining a clear walk way for patrons
• Efficiently and courteously distributes information and provides guidance concerning seating and events
• Escort guests to their sections/seats, frequently when the venue is dark
• Distributes information concerning coming attractions
• Proactively approach guests that may have a question, difficulty, or complaint
• Monitors events and event spaces to watch for potential issues and to ensure the safety of all guests
• Notifies operations staff for assistance when the need arises
• Enthusiastically greet in a friendly positive manner with the public and all levels of management and fellow employees
• Light cleaning of trash and chair removal duties after some events
• Work independently or within groups
• Able to judge and assess situations for immediate appropriate response including alerting staff or emergency personnel
• Dress according to Dow Event Center/Jolt Credit Union Event Park Dress Code Policy
• Know and enforce Dow Event Center/Jolt Credit Union Event Park Policies and Procedures
• Ability to complete an incident form if needed
• Availability to work a minimum of 2 days/events per month
• Other duties may be assigned
• Ability to stand and walk for long periods of time, including up and down stairs

Supervisory Responsibilities
This position does not have supervisory responsibilities

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or G.E.D.

6 months experience in customer service related field

Valid driver’s license required.

• Ability to work with minimal supervision
• Strong customer services skills
• Good written, verbal and interpersonal skills required: ability to interact with all levels of staff including management
• Ability to work irregular hours including nights, weekends and holidays
• Professional presentation, appearance and work ethic

In order to perform this job successfully, an individual should have some computer experience.

Other Qualifications
N/A

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs
• Lift and carry up to 10 pounds
• Work in environments including heights, darkened arena, around crowds, loud noise, and flashing lights
• Move around the facility for long hours during events; may work inside or outside the building as needed

Note
The essential responsibilities of this position are described above and may change for reasonable accommodation or other reasons. This document does not state or imply that these are the only duties to be performed by the employee occupying this position.

Apply At:

Resumes will be accepted

FOH Hiring Manager

The Dow Event Center

303 Johnson St, Saginaw, MI 48607

Applicants that need reasonable accommodations to complete the application process may contact .

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.