Clinical​/Clerical Medical Assistant - Covenant Medical Group Primary Care Saginaw Center Road

CLINICAL/CLERICAL MEDICAL ASSISTANT - COVENANT MEDICAL GROUP PRIMARY CARE SAGINAW CENTER ROAD

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The Clerical Clinical Medical Assistant will provide both clinical and administrative support to providers, other healthcare professionals, and patients. The role requires flexibility, adaptability, and the ability to perform multiple duties across multiple office locations within the same shift. Primary clinical duties include completing vital screenings, recording patient information and medical history, and other clinical procedures. Primary administrative duties include verifying insurance coverage, answering telephones, scheduling appointments, and collecting co‑payments, all while maintaining confidentiality standards.

• Prepare patients for examinations by taking and recording vital signs, updating medical records, and recording details regarding the reason for visit.
• Assist providers during examinations as needed.
• Answer phones, refill medications, and perform other administrative duties as required.
• Perform basic clinical procedures and collect/prep laboratory specimens.
• Assist with office referrals and prior authorizations.
• Prepare and maintain accurate patient medical records.
• Perform pre‑charting as needed.
• Maintain a clean and organized work environment throughout the day.
• Adhere to all HIPAA regulations and maintain patient confidentiality.
• Follow infection control protocols and safety guidelines.
• Administer medications and injections as ordered by the provider per Covenant Healthcare policies and procedures, and regulatory agencies.
• Coordinate x-rays, ultrasounds, labs, EKGs, etc., as ordered by the provider per Covenant Healthcare policies and procedures.
• Sterilize medical equipment and dispose of contaminated supplies in appropriate disposal containers.
• Maintain inventory of medical and/or office supplies within budgetary constraints.
• Participate in staff meetings, in‑service programs, and continuing education activities as necessary.
• Perform other duties as assigned and/or vary based on medical specialty.

• Verify patient demographics and insurance information.
• Maintain an accurate schedule for all physicians and APPs.
• Collect co‑payments and other applicable fees.
• Responsible for accuracy, discrepancies and reconciliation of patient fees (cash, checks) received.
• Answer and direct phone calls promptly and efficiently.
• Schedule patient appointments and triage calls appropriately per Covenant Health Care policy and procedure.
• Manage incoming and outgoing faxes, assist with administrative tasks such as filing, photocopying, and data entry.
• Assist with office referrals and prior authorizations.
• Prepare and maintain accurate patient medical records.
• Maintain a clean and organized reception area.
• Maintain inventory of medical and/or office supplies within budgetary constraints.
• Follow regulations regarding narcotic storage and maintain medical inventory log; assure medications have not expired.
• Participate in staff meetings, in‑service programs, and continuing education activities as necessary.
• Follow infection control protocols and safety guidelines.
• Adhere to all HIPAA regulations and maintain patient confidentiality.
• Process/tracks medical release of information requests consistent with HIPAA and other requirements.
• Perform other duties as assigned and/or vary based on medical specialty.

• High school diploma and/or equivalent required.
• Completion of a competency‑based Medical Assistant (MA) training program required, OR
• One (1) year experience in clinical (direct patient care) and/or medical (administrative patient support) required.
• BLS certification required within six (6) months as a new hire or internal transfer.

• Knowledge of proper release of information standards.
• Excellent oral communication and interpersonal skills.
• Excellent organization, time‑management skills and attention to detail.
• Proficiency with basic computer and typing skills.
• Ability to remain calm in…