Family Guide Representative

SCCMHA JOB VACANCY ANNOUNCEMENT

CLASSIFICATION:
Family Guide Representative

PAY RANGE: $20.36 - $23.68 per hour

POSITION SUMMARY:

Under the direct supervision of the Mental Health Supervisor (Centralized Intake Access Unit), this position is the first point of contact for families exploring services for a child with serious emotional disturbances. This position helps the family/child understand the array of services available and directs them to the services determined to best meet their need. This position assures that families have access to accurate, understandable, and complete information in order to make choices regarding the services that will best meet the needs of their family/child.

This position will be knowledgeable about and actively support culturally competent recovery based practices; person centered planning as a shared decision making process with the individual, who defines his/her life goals and is assisted in developing a unique path toward those goals; and a trauma informed culture of safety to aid consumer in the recovery process.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Functions as a member of the Centralized Access and Intake Unit.

2. Acts as the first point of contact for families seeking services for a child with SED.

3. Is knowledgeable and able to share with families the array of services available to them as well as the opportunity to receive services as part of Saginaw's System of Care (SOC) effort.

4. Works closely with Saginaw County Community Mental Health Authority (SCCMHA) System Administrative Team to understand the SOC effort, especially the evaluation process as it pertains to families.

5. Works closely with the Wraparound Team to understand wraparound services in order to identify families that might benefit from such services.

6. Becomes knowledgeable about all services throughout the SCCMHA Network and in the community in order to clearly explain to families their options and guide them to services most appropriate to their families needs/desires.

7. Understands SCCMHA eligibility criteria and refers families in the appropriate direction based on this understanding.

8. Makes reminder calls and answers questions that families may have prior to their first intake appointment.

9. May provide the first service after intake (orientation to the unit) in partnership with the Supervisor in order to support families through this process.

10. Ensures that families have full access to accurate, understandable and complete information necessary to make choices.

11. May be required to work flexible hours to meet the needs of families.

12. Is responsible to assure that an intake is scheduled for the family within 14 days of the request for service.

13. Completes all necessary documentation in the electronic medical record within the time frames established in policy.

14. Will work closely with the SCCMHA Care Management Department to assure families/children meet eligibility criteria and are guided to the most appropriate service for their families needs.

15. Adheres to the mission, vision, core values and operating principles of SCCMHA at all times.

INCIDENTAL DUTIES AND RESPONSIBILITES:

1. Performs various administrative/clerical functions such as preparing travel vouchers, making copies of documents, filing, etc.

2. Attends meetings, seminars, workshops, and community events related to the public mental health mission.

3. Reacts productively to change and handles other essential tasks as assigned.

4. May occasionally transport families/children to and from agencies and community resources in personal automobile.

(The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified.)

REPORTING RELATIONSHIPS:

Reports to:

Mental Health Supervisor (Centralized Access/Intake Unit)

Supervises:
None

WORKING CONDITIONS/ENVIRONMENT:

Works in hospitals, office or in homes of consumers and their families. Close contact with persons who may not be psychiatrically stable and who may be hostile, aggressive and potentially violent. May work in shared office space with a fast paced and very stressful environment  be required to travel between SCCMHA locations to support families throughout the intake process.

QUALIFICATIONS:

EDUCATION:

High school diploma or GED; some postsecondary education preferred.

EXPERIENCE:

Parent or caregiver…