Coordinator - Health Information Management

The HIM Coordinator works with management and staff and is responsible for overseeing the daily operations and coordination of activities for HIM with variable shift responsibilities. This position requires a flexible work schedule to meet departments needs. Primary patient contact is only social. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant Health Care and the commitment to Extraordinary Care for Every Generation.

Contributes to organization success targets for net operating margin.

Models Covenant's Mission, Vision and Values and commits to Extraordinary Care for Every Generation.

Has social contact with patients, primarily adult, and is able to appropriately assess, care for and treat them according to the guidelines as defined by Covenant Health Care.

Demonstrates excellent customer service.

Promotes positive customer and employee relations by projecting a favorable corporate image through professional, courteous and effective interactions with customers, staff and physicians.

Practices effective problem identification and resolution skills as a method of sound decision making.

Demonstrates effective communication methods and skills both verbally and in writing.

Is a resource/contact person for staff and customers; demonstrates expertise and ability to troubleshoot problems, keeps up with new technologies, policies and procedures.

Oversees functionality, implementation and evaluation of new software systems.

Provides and/or assists in ongoing training, education and support to all employees.

Formulates and or reviews policies and procedures.

Assists with payroll process.
Maintains professional development through seminars, workshops, in-service activities and current professional literature.

Supports flexible staffing schedule to meet budget needs and collaborates with manager regarding staffing problems.

Monitors staff performance and workflow providing staff and managers with ongoing feedback.

Assists with orientation and evaluation of employees new to the department.

Works collaboratively with manager to maintain and evaluate QA programs for continuous quality improvements, process improvements, implementing changes and offers solutions.

Takes initiative to provide an environment that promotes teamwork and pleasant working conditions.

Ability to flex work schedule in order to meet department needs.

Ability to work under stressful situations with a positive attitude.

Assists manager as the liaison between staff and all other customers.

Collaborates effectively with other departmental managers to accomplish tasks in a professional and effective manner.

Effectively manages the staff through communication, coaching, appraising, motivating and staff development.

Communicates openly through key principles to persuade others to take action, resolve disagreements or conflicts and initiate change.

Recognizes, investigates, solves routine and complex problems and identifies issues. May seek assistance from the Manager with difficult situations.

Participates in quality improvement activities.

Assists in maintaining compliance and other regulatory standards.

Special projects as assigned by the managers.

Demonstrates competency in utilizing computer functionality to perform job duties and train staff on the following:
Epic ROI Module (phone requests, printing, faxing, ROI Inspector. Epic Chart Deficiency Module (analysis, deficiency detective), Reporting function/tools within Epic (Done Decline, Letters, etc.). OnBase Imaging System (printing, faxing, scanning, indexing and quality review).

Knowledge and use of M
* Modal/Fluency Manager for…