Quality Projects and Reporting Coordinator

SCCMHA JOB VACANCY ANNOUNCEMENT CLASSIFICATION:
Quality Projects and Reporting Coordinator PAY GRADE: $63,069.55 - $78,089.41 Annually

POSITION SUMMARY:

Under the general supervision of the Quality & Medical Records Supervisor, this position will have the primary responsibility for developing, tracking, analyzing, and reporting quality metrics to ensure compliance, drive performance improvement, and support strategic decision making. This position requires proven experience in quality measurement, quality improvement, or data analytics as well as a strong understanding of quality frameworks. The tasks of this position have monthly reporting requirements, act as a subject matter expert on quality measurement methodologies and best practices and maintain dashboards and scorecards.

This position works in a structured team environment and has responsibilities unique to the teams in which they belong.

This position will seek to become knowledgeable in all areas within the Department by observing and allowing Senior members of the team to mentor them. As a member of the BI Quality Team., this position will facilitate overall quality system functions, provide project management, data analytic technical support, and assist with all quality and process improvement projects with a focus on clinical projects.

As a member of the BI Reporting Team, this position will prepare reports in financial, graphical and dashboard formats for presentation to groups and report submissions. Prepare data for reports and submission files to various external agencies, partners, and regulatory authorities. Assess internal agency reporting needs for administrative and clinical areas.

This position will be knowledgeable about and actively support culturally competent recovery-based practices; person centered planning as a shared decision-making process with the individual, who defines his/her life goals and is assisted in developing a unique path toward those goals; and a trauma informed culture of safety to aid persons served in the recovery process.

As a Member within the Business Intelligence Department:
Applies and maintains identity and role-based security in all SCCMHA's Information Systems including business applications, databases, online services, hosted environments, external applications, and all other information technologies in which the position is either partially or fully responsible for the administration of the security. Develops policies and procedures that ensure the integrity, availability, and confidentiality of information. Establishes standards, policies, and procedures for granting access, evaluating current controls, and implementing new access controls as appropriate.

Primary Member of the BI Quality Team:
Acts as Project Manager for Quality Improvement Projects. Assists the Quality Project Team leader and the team in articulating an intervention designed to impact a desired change. Assists with the development of the Annual Quality Report and Plan. Assists with the PPG Annual Submission and Community Needs Assessment. Collects data and generates ad-hoc reports and presentations for supervisory use to address specific issues or for special projects as assigned.

Coordinates and manages all Critical Incident Reporting functions. Coordinates and oversees all customer satisfaction activities including final approval of survey instruments, distribution plans, data aggregation, and reporting. Coordinates the completion of customer satisfaction surveys, aggregates data, generates reports and graphic representations of data for supervisory review on at least an annual basis. Critical Incident Reporting to MHSN (Mid-State Health Network) and MDHHS (Michigan Department of Health and Human Services).

Consults and assists in selection and definition of performance indicator, summaries of findings, and ongoing performance indicator reports. Performs routine data entry with attention to completeness and accuracy and monitors all data for integrity. Develops forms, databases, reports, spreadsheets, and pivot tables as necessary to complete assigned tasks using software including but not limited to PowerPoint, Word, Excel, Access, SQL.

Primary Member of the BI Reporting Team:
Acts as backup for BH-TEDS record reporting including Sentri Batch creation & management, return file management, REMI Batch Submissions, error resolution, data model, and pivot table maintenance. Continuous efforts to improve the data integrity and quality of the BH-TEDS datasets. As a backup, provide grant support including data needs, reports, and dashboard development. Creates and defines a Power Bi Dashboard and Reporting standard presentation and delivery platform.

Develops Power Bi Dashboards and reports to meet the reporting and analysis needs of the agency. Identifies gaps, needs within the agency, and creates robust reporting solutions to meet them. Lead for the creation and maintenance of a report (Report…