Computer Operations Technician

ESSENTIAL JOB DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties, absent an undue hardship on GLBHC.

• Support and maintain desktop and laptop computers at all organizational locations.
• Use endpoint management platforms to deploy and administer workstations organization-wide.
• Deploy operating system images in bulk using automated deployment tools.
• Configure and maintain deployment task sequences and automation scripts.
• Monitor enterprise endpoint health and compliance.
• Coordinate hardware refreshes and equipment lifecycle management.
• Troubleshoot and resolve deployment issues affecting multiple devices.
• Patch Management and System Updates (20%):
  • Manage patching across Windows and Linux systems enterprise-wide.
  • Plan, test, and deploy operating system updates and security patches.
  • Track patch compliance and resolve gaps on non-compliant systems.
  • Coordinate enterprise application software updates.
  • Validate updates in a staging environment before production release.
  • Document patching procedures and scheduled maintenance windows.
  • Create compliance reports for security and audit needs.
  • Address critical security vulnerabilities through emergency patching.
• Asset Tracking and Inventory Management (15%):
  • Maintain a complete inventory of computer hardware and peripherals.
  • Use asset management systems to track computer locations, assignments, and status.
  • Conduct regular asset audits and reconciliations.
  • Track warranty details and manage vendor service requests.
  • Document hardware specifications, configurations, and serial numbers.
  • Prepare asset reports to support management and procurement planning.
  • Coordinate hardware purchases and disposals with procurement.
  • Manage the equipment lifecycle from acquisition through retirement.
• Technology Research and Evaluation (10%):
  • Research emerging technologies and hardware solutions suited to healthcare settings.
  • Assess new system configurations, hardware models, and software tools.
  • Test new technologies through proof-of-concept evaluations.
  • Develop cost-benefit analyses and recommendations for technology investments.
  • Remain current on endpoint management and healthcare IT trends.
  • Attend vendor briefings and technology demonstrations.
  • Document findings and share recommendations with IT leadership.
  • Support strategic planning for technology refresh cycles.
• System Configuration and Standardization (10%):
  • Develop and maintain standard desktop and laptop operating environments.
  • Create and update configuration baselines and standard system images.
  • Implement group policies and configuration management profiles.
  • Standardize hardware configurations and approved equipment lists.
  • Document system builds procedures and configuration standards.
  • Ensure configurations meet healthcare, security and compliance standards.
• Automation and Scripting (10%):
  • Write Power Shell, Python, or batch scripts to support system management tasks.
  • Build custom tools for asset tracking and reporting.
  • Implement automated monitoring and alerts for system health.
  • Document automation scripts and maintain the script library.
  • Improve workflows to increase operational efficiency.
• Documentation and Reporting (10%):
  • Maintain detailed documentation of system configurations and procedures.
  • Complete support tickets and document related progress.
  • Prepare regular reports on system status, compliance, and inventory.
  • Document deployment procedures and troubleshooting resources.
  • Monitor key performance indicators for endpoint management.
  • Prepare management reports on hardware lifecycle and replacement needs.
  • Maintain knowledge base articles for common issues and solutions.
• Collaboration and Vendor Management (5%):
  • Coordinate with IT Technical Support to resolve endpoint issues.
  • Work with…