Medical Office Nurse RN - Saginaw

Summary

This position must have basic knowledge of triage for the specialty of the practice assigned and ability to assess, plan, implement and evaluate care for patients. The Supervisor Registered Nurse (RN) will coordinate the My Michigan Medical Group (MMG) and contracted nurse triage service staff to assure high quality, compassionate patient care, maintain compliance with MMG and Health Care System policies, OSHA, CLIA, and corporate compliance.

The Supervisor RN will train new employees, students and float staff, provide daily direction and problem solving to clinical staff, and act as liaison with contracted nurse triage personnel.

(30%) Handles day-to-day clinical operations for the nurse triage service, utilizes critical thinking skills to resolve issues, assists with development, implementation and monitoring of protocols, compliance metrics and performance standards for the nurse triage service.

(25%) Coordinates and trains new employees, students and float staff; conducts coaching, disciplinary conversations and job performance reviews; processes timekeeping in Kronos for bi‑weekly payroll; facilitates hiring process and selection of new employees.

(25%) Frequently interacts positively with assigned staff and providers, and provides information to patients, MPG providers and staff to fully utilize and benefit from the MMG nurse triage service and the services of My Michigan Health.

(20%) Performs clinical duties as needed for triaging patient calls, including assessment of patients and liaison between provider and patient.

Other duties and responsibilities:

• Interacts positively with patients and families during severe stress situations.
• Demonstrates critical thinking and integration of theory to practice for internal medicine patients.
• Provides for the age‑specific needs of the population served according to department standards and policies/procedures.
• Maintains medical supplies to assure consistent supply levels to meet patient needs.
• Understands necessary computer functions:
  Epic, dictation systems and other necessary programs to assist providers and staff.
• Provides coverage for clinical staff as needed; rooms patients during office visits and performs and records all vital signs on patient.
• Assesses physical as well as social needs of the patient and assists providers with Medicare wellness visits.
• Verifies patient demographic information and maintains clinical documentation as outlined in MMG policies and procedures.
• Answers and responds to patient phone calls or messages, assists with medication refills.
• Provides coverage for the Practice Manager as needed.
• Assists as a Super User for the Epic systems and/or provides clinical updates and education to all clinical staff.
• Provides and leads clinical staff meetings and team huddles as scheduled.
• Provides education and clinical competency assessments/training to new hires.
• Prepares and provides education to clinical staff to meet application standards, including Joint Commission, Patient Centered Medical Home (PCMH) and Comprehensive Primary Care (CPC+) requirements; attends and participates in related meetings.
• Manages the patient with symptom management and is available for care emergencies.
• Coordinates and ensures continuity of care with other providers including patient admits and transfers to the medical center.
• identifies preventative maintenance needs for any office equipment.
• conducts performance review of clinical staff and follows up as appropriate.
• All other duties as assigned.

My Michigan Health is a technology driven organization; employees need to demonstrate competency in Microsoft Windows and may be required to participate in further learning opportunities offered by Mid Michigan Health.

• Credential: BLS:
  Basic life support (Equivalent
  
  Experience:
  
  within 1 month of hire or transfer, Qualification Source: AHA, Essential: true)
• Credential: RN:
  Registered Nurse (Qualification Source: MI, Essential: true)

• Education: ASSOC (BSN is preferred)

Experience, training and skills:

• Previous management experience including coaching, leading and mentoring employees.
• Leadership…