Case Manager

Reports to:

Statewide Program Supervisor

FLSA Status:
Exempt

Job Type: Full-Time

Supervisory Responsibility:
No

Work Location:

Saginaw

This position helps participants increase their job readiness, provides job search techniques, career planning, support services, workplace soft skills, and internship opportunities, and provides post-employment job retention and wage progression services. It helps participants develop critical thinking skills, reduce employment/barriers, and increase self-esteem.

• Connect with community partners to recruit and screen potential participants based on eligibility criteria, including offering information sessions
• Help orient new participants into the program by reviewing program expectations, eligibility, and documentation.
• Conduct initial participant screening and comprehensive assessment of job readiness, strengths, and barriers within a holistic family development model and establish Individual Employment Plans with participants. Monitor plans regularly.
• Help participants secure full-time and living wage employment through employment-focused comprehensive case management, barrier reduction, work-based learning experiences, etc.
• Work with participants at service locations convenient for participants. Occasionally provide services outside regular business hours.
• Work with participants to reduce employment and education barriers and risk factors. Refer to, advocate with, and coordinate community resources.
• Provide participants with support services to reduce barriers to employment and ensure accurate documentation of support services.
• Help customers increase job readiness through skill development, resume assistance, and improved interview and soft skills.
• Maintain current, accurately documented participant files, and complete all required paperwork and service tracking reports according to deadlines.
• Enter participant records into a database, and update and maintain data regularly.
• Maintain employment resource information and promote job-ready participants to area employers.
• Provide follow-up to employees and employers to enhance employee retention and wage progression.

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
• Direct service experience working with low-income individuals in social service, employment, educational or instructional settings.
• Knowledge and experience working with diverse, low-income, homeless, and otherwise needy families/individuals in case of management and employment setting.
• Experience providing job readiness and employment services to individuals preferred.
• Knowledge of workforce development, labor market trends, career development, and career counseling.
• Possess strong time management and organizational skills, with an ability to work flexibly in a hectic and changing work environment.
• Ability to diffuse conflict positively.
• Ability to work as part of a team within and outside the agency.
• Possess strong leadership skills and the ability to work independently.

Critical Thinking & Analysis

• Demonstrates sound judgment and analytical skills when assessing participant needs and determining appropriate employment and support services.
• Evaluates complex social, economic, and personal barriers to employment using a holistic approach.
• Uses data and feedback to adapt strategies and improve service outcomes.

Problem Solving

• Identifies obstacles to employment or education and develops creative, participant-centered solutions.
• Collaborates with internal teams and external partners to navigate resource limitations and resolve service gaps.
• Adjusts action plans based on changing participant circumstances or labor market shifts.

Case Management Expertise

• Applies a structured, strengths-based approach to develop and manage Individual Employment Plans.
• Monitors participant progress and modifies plans to ensure positive employment outcomes.
• Tracks and documents services effectively for transparency and compliance.

Communication & Interpersonal Skills

• Communicates clearly and empathetically with individuals from diverse backgrounds.
• Facilitates group information sessions, one-on-one…