Customer Service Representative Client Support

Position: Dynamic Customer Service Representative for Essential Client Support
Location: Saint-Bruno

Elevate customer experiences as a vital service representative. Engage actively with clients, manage orders, and resolve issues to ensure smooth operations.

This role emphasizes customer satisfaction through effective problem-solving and timely communication. You will manage various client communications and coordinate order processes, directly impacting the quality of service provided. Your analytical skills will be key in understanding client requirements and ensuring product availability, while collaboration with teams enhances operational effectiveness.

Key Responsibilities:

• Process customer orders with accuracy and speed

• Handle inquiries from various communication channels

• Address billing discrepancies and order delays

• Maintain current customer pricing in the ERP system

• Foster relationships by understanding client activities

Requirements:

• Minimum 3 years experience in customer service

• Knowledge of customer service practices and standards

• High school diploma or equivalent is a must

• Proficient in Microsoft Office Solutions

• Strong aptitude for learning internal systems quickly

Shape a robust customer service journey, prioritizing client needs and improving overall satisfaction in your role.
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