Job Description & How to Apply Below
SPI Blainville, 60 Gaston Dumoulin, Blainville, Quebec, Canada
Job Description
Our Technical Service Advisor acts as the primary point of contact between technicians and coordinators. They handle incoming customers, perform initial intake and assessment of requests, and ensure efficient file management while delivering prompt, accurate, high‑quality service. Their responsibilities include planning service interventions, coordinating shop operations, and maintaining customer satisfaction.
Responsibilities
Act as the communication link between technicians and shop coordinators.
Serve as the main contact for customers using the workshop for service and rental needs.
Receive, analyze, and qualify service requests (inspection, certification, repair, rental, etc.).
Create work orders and update customer orders in the ERP system.
Receive and process parts orders and supplier purchase orders.
Store received parts (shelving and bin allocation) and ensure inventory accuracy.
Prepare and ship packages to the distribution center.
Follow up with customers (email and phone) regarding pickup from the workshop.
Collaborate closely with technical and sales teams to ensure efficient and customer‑aligned service.
Contribute to continuous improvement of service‑related processes.
Provide support and backup to coordinators as needed (call handling, quote preparation, follow‑ups, etc.).
Qualifications
College diploma (DEC) in administration, logistics, customer service, or a related field.
Minimum of 3 to 5 years of experience in a similar role (technical service, coordination, after‑sales service, workshop, or industrial environment).
Strong customer communication skills (phone and email).
Excellent organizational skills and ability to manage multiple tasks simultaneously.
Strong attention to detail and administrative rigor.
Analytical mindset with the ability to prioritize requests.
Customer service and problem‑solving orientation.
Team player with strong cross‑functional collaboration skills.
Ability to work under pressure and manage priorities.
Autonomy and proactivity in follow‑ups.
Technical knowledge (an asset) or ability to learn quickly.
Bilingual (spoken and written).
Benefits
Group RRSP matched by the employer.
Summer hours throughout the year.
Dare to Dream program.
Gym access on the worksite.
Reimbursement for physical activity.
Employee discount on all products.
Scholarship for employees and their children.
Telehealth program (100% provided by the company).
Employee assistance program (EAP).
Volunteer program with paid time off for a cause that matters.
Referral program featuring a $1,000 bonus.
Continuous training and career opportunities.
A stimulating work environment with exciting challenges.
Success Measures
External and internal customer satisfaction levels.
Effective management of equipment (repairs and rentals).
Key Points
To be eligible for this position, you must legally be permitted to work in Canada, without any additional sponsorship support from SPI Health and Safety.
Equal Opportunity Statement
SPI Health and Safety is an equal‑opportunity employer and is committed to treating all people in a way that allows them to maintain their dignity and independence. A background check is mandatory for all external candidates.
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