Client Advisory Agent Desjardins

Position: Client Experience Advisory Agent Desjardins
Elevate member interactions at Desjardins as a Client Experience Advisory Agent in this full-time, temporary position. Provide valuable advice and support to enhance financial empowerment and satisfaction.

This role focuses on delivering exceptional service to members and clients through effective communication and personalized solutions. You will educate them on technological tools to facilitate their transactions, address any fraud issues, and maintain business relationships. Your efforts will help promote Desjardins’ cooperative values and ensure compliance with security and risk management protocols.

Key Responsibilities:

• Advise members on technological tools for self-service transactions

• Develop business relationships through quality service delivery

• Assist members experiencing fraud or irregularities

• Keep updated on current products and services

• Ensure adherence to compliance and security measures

Requirements:

• High school diploma in a related field

• Minimum of two years relevant experience

• Other qualifications may be considered

• Fluency in French required

• Strong customer focus and effective communication skills

Become a key ambassador of member satisfaction and technological solutions at Desjardins.