Advice Centre Manager Leadership Focus

Position: Advice Centre Manager with Leadership Focus
Location: Dolbeau-Mistassini

Lead a dedicated team as an Advice Centre Manager, driving results and promoting a growth-focused environment at our bank. Your coaching skills will enable team members to reach their potential while enhancing client experiences.

In this strategic managerial role, you will guide banking advisors and foster a culture of excellent service. With 7-10 years’ experience required, your expertise in coaching and banking services will be vital for the ongoing success of the Advice Centre. You'll ensure compliance with security standards while identifying workforce needs and operational gaps for continuous improvement.

Key Responsibilities:

• Coach and inspire banking advisors to achieve their goals

• Foster commitment through a supportive service environment

• Ensure operational excellence within the Advice Centre

• Promote the advisory approach of banking services

• Manage compliance with privacy standards and risk

Requirements:

• Bachelor’s degree and 7 to 10 years of experience

• MFR and BCO certifications required

• Proven experience in team management

• Strong expertise in banking and business development

• Ability to motivate and manage change effectively

Capitalize on your leadership and banking expertise to create an exceptional environment for clients at our bank.