Job Description & How to Apply Below
In this pivotal role at Jobber, you will oversee the Customer Analytics team, specializing in post-sales insights. Your leadership will empower analysts to translate complex data into actionable strategies that improve customer onboarding, engagement, and retention. Emphasizing collaboration and accountability, you will forge cross-functional partnerships to inform business strategies and metrics.
Key Responsibilities:
• Guide a high-performing analytics team and foster growth
• Conduct high-impact analysis on customer engagement metrics
• Develop frameworks to support decision-making processes
• Identify opportunities to optimize customer interactions
• Ensure clarity in stakeholder engagement and work prioritization
Requirements:
• Proven analytical leadership experience in a SaaS context
• Strong understanding of customer success metrics
• Advanced SQL capabilities and BI tool proficiency
• Experience with data-driven storytelling techniques
• Ability to communicate complex insights effectively
Make data-driven decisions at Jobber that transform customer interactions and enhance their overall experience.
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