Directeur; trice) de station

Position: Directeur(trice) de station
## Station Manager Apply:
Canada, Québec, Chicoutimi:
Full time:
Posted Today:
JR111787
** Intelcom | Dragonfly
** With more than 100 sorting stations and operations across three continents,
** Intelcom | Dragonfly
** is Canada’s leader in last-mile logistics. Our vision is clear:
** to deliver fast, accurate, and reliable service powered by cutting-edge technology.
**** Your Role:
At the Heart of the Chain
**** Core Duties:
**** 1. Safety & Compliance
*** Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment.
* Enforce safe working methods and behaviors within the team.
* Conduct safety audits and operations checks.
* Ensure all operations comply with local, state, and federal regulations, as well as company policies.
* Make sure everyone meets safety standards and respond quickly to requests for changes and unforeseen events.
* Respond to emergencies as required.
** 2. Operations Management
*** Supervise day-to-day operations and provide feedback and ways to improve in OPS.
* Implement operational policies and procedures to improve efficiency.
* Monitor and manage the station's budget to ensure financial efficiency and cost-effectiveness.
* Monitor and manage the station's controllable margin by tracking and analyzing controllable costs and revenues (e.g., staff scheduling, sort cost).
* Plan and oversee onboarding activities for new employees to ensure a smooth transition.
* Monitor and maintain station facilities and equipment to ensure they are in good working condition.
* Ensure warehouse cleanliness and organization**.
**** 3. Staff Management & Development
*** Conduct regular reviews with Independent Delivery Contractors (IDCs) to assess performance (QAR), address concerns, and discuss improvements.
* Provide training and development opportunities for staff to enhance their skills and ensure theyare up-to-date with company policies and procedures.
* Mentor and support the team.
* Manage and coordinate station staff and schedules to ensure adequate coverage.
* Conduct regular station audits and performance evaluations for staff and provide feedback to help them improve and grow in their roles.
** 4. Customer & Stakeholder Relations
*** Address customer inquiries and complaints promptly and professionally to maintain high levels of customer satisfaction.
* Work closely with other departments to ensure smooth operations and address any issues that arise.
* Communicate regularly with upper management to provide updates and discuss improvements and cascade any changes down the chain.
** 5. Inventory & Asset Management
*** Oversee inventory levels and ensure that all materials and supplies are adequately stocked and accounted for.
* Implement and oversee loss prevention strategies to safeguard company assets, packages, and other goods.
* Conduct regular audits, monitor for theft or fraud, and ensure all undelivered parcels are returned to the station at the end of the day.
* In case of suspected theft, initiate investigations and coordinate with the Loss Prevention department and IDC relationship manager.
** 6. Reporting & Data Management
*** Maintain accurate logs (delivery, incident, inventory) and daily reports.
* Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).Perform data entry as needed to maintain accurate records**.
*** Evaluate and assess employee performance,  workplace conduct and compliance as required, including discipline where appropriate.
* Cleaning, general housekeeping.
* Other duties as assigned.
** Why Join Intelcom | Dragonfly?
*** Short- and medium-term growth opportunities
* Comprehensive group insurance
* Group RRSP program
* Employee Assistance Program...This position has been opened to address a genuine organizational need within the company.

At
** Intelcom | Dragonfly**, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.
** The process is simple**:
If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

See you soon!
* Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.
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