Switchboard Operator

• Pay or shift range: $16.63 USD to $23.23 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

NMC is currently recruiting a Switchboard Operator. The position is full-time (80 hours bi-weekly), generally 7a-3:00p including every other weekend. Northwestern Medical Center’s mission is to provide exceptional health care to our community. Join our high reliability team! With “people” as one of our core values, valuing our employees is a top priority for Northwestern. We care about our employees, their families, and their overall health & well-being.

We are proud to offer a generous benefits package, with recognized national carriers, designed to help our people stay healthy, balance work & life responsibilities, protect your assets & plan for a secure financial future.

Hiring range: 16.63 - 23.23

The posted hiring range represents the anticipated pay range for this position. Individual compensation is determined based on a variety of factors, including relevant experience and internal equity. Placement within the range will be based on the candidate's qualifications and alignment with the requirements of the role.

SWITCHBOARD OPERATOR

The Switchboard Operator I is responsible for answering incoming calls into the hospitals main telephone line, answering service phone lines, and internal hospital operator phone lines. The Operator will assess the needs of the caller and utilizes protocols to answer questions of the caller, transfer the caller to the appropriate destination, transcribe a message, send a page, or facilitate other types of communication.

The Operator will monitor and prioritize the internal hospital emergency phone line, radio, and all alarms. The Operator will effectively and tactfully carry out emergency response protocols. Operator will overhead page as required. The Operator will assist with compilation of on call schedules. The Operator may be expected to assist with other clerical and patient access tasks including but not limited to receiving and routing of incoming faxes, scanning documents, and registration/insurance information entry and verification.

Education: High school diploma or equivalent required.

Experience: Prior customer service experience preferred. Experience in medical office/hospital setting preferred, but not required.

Other

Skills:

Must be detail oriented, organized, be able to handle multiple tasks and responsibilities and prioritize appropriately, be able to remain calm under pressure and have strong communication skills to communicate with people in a professional and tactful manner.

Reports To: Patient Access Supervisor

Other Contacts: All hospital staff, patients, providers and their office staff, EMS personnel, patients, family, public

Machinery or Equipment Used: Multi-line phone system, emergency radio, electronic paging system, basic office equipment, computer

Physical Demands: Manual dexterity, Mostly sedentary work

Working Conditions: Handles emergency and/or crisis situations, subject to many interruptions. Occasional pressure due to multiple incoming calls. The majority of the time the switchboard is staffed with one employee.

Required Protective Equipment: As the situation dictates

• Answers incoming calls into the hospitals main telephone line, answering service phone lines, and internal hospital operator phone lines.
• Assesses the needs of the caller and utilizes protocols to answer questions of the caller, transfer the caller to the appropriate destination, transcribe a message, send a page, or…