Contract Specialist

Become a part of the Integrity family by joining one of our incredible teams across the country. The only thing that beats our benefits are the amazing people you’ll work with — and you’ll be helping the people we serve make the most of what life brings.

• Documenting incoming agent contracts and following the appropriate workflow for the contracting process.
• Preparing contracts for the submission process (i.e. scrubbing, collecting missing information, etc.)
• Reaching out to agents to retrieve missing items necessary to complete the onboarding process.
• Send contracting links in a timely and accurate manner.
• Process contracts through carrier portals.
• Serve as subject matter expert on agent contracting; assist others as needed with contracting processes.
• Maintain transparent communication. Appropriately communicate information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
• Document discussions, messages, and actions taken to process requests.
• Complete all assigned tasks accurately and in the time frame provided by leadership; communicates with leadership if time frames cannot be met or tasks cannot be completed as assigned; communicates when further training is needed to complete task.
• Embraces change; demonstrates ability to learn, grown, and continuously improve.
• Other tasks as assigned.

• Problem Solving
  - Identifies and resolves problems in a timely manner;
  Works well in group problem solving situations.
• Customer Service
  - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Serves as an example of how customer service should be.
• Interpersonal Skills
  - Focuses on solving conflict, not blaming;
  Listens to others without interrupting;
  Remains open to others' ideas and tries new things.
• Written Communication
  - Edits email and written work for spelling and grammar;
  Explains in detail the situation, expected result and any next steps that are needed;
  Helps train team to become better at written communication.
• Teamwork
  - Balances team and individual responsibilities;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone's efforts to succeed.
• Planning/Organizing
  - Prioritizes and plans work activities;
  Uses time efficiently;
  Organizes or schedules other people and their tasks.
• Professionalism
  - Treats others with respect and consideration regardless of their status or position;
  Accepts responsibility for own actions.
• Attendance/Punctuality
  - Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time.
• Dependability
  - Follows instructions, responds to management direction;
  Takes responsibility for own actions;
  Commits to long hours of work when necessary to reach goals;
  Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative
  - Undertakes self-development activities;
  Seeks increased responsibilities;
  Asks for and offers help when needed.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of Internet software;
  Excel Spreadsheet software and Microsoft Word Processing software.
• Must be willing to work flexible hours during peak times.
• Must be able to pass monthly OIG and SAM Exclusion List checks.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee Ownership Plan
• Paid Time Off (PTO) for Vacation, Sick and Personal
• Generous Paid Holidays
• Community Service Paid Time Off
• Competitive Health Insurance
• 401k Retirement Plans with competitive employer paid match